Shemelia Warren
Texarkana,AR
Summary
Results-oriented Store Manager with expertise in overseeing multiple locations, enhancing operational efficiency, and maintaining high standards. Skilled in merchandising, cash management, and inventory oversight, driving team alignment with business objectives. Demonstrates strong problem-solving abilities, supports frontline leaders, and fosters employee engagement through recognition and clear direction. Committed to disciplined execution and profitability, ensuring consistent store performance and compliance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Manager/Store Manager/Multi Unit Manager
Subway (Subway Sandwiches of East Texas)
Henderson, Kilgore, Lindale, Jefferson
05.2021 - 09.2026
- Led daily store operations across multiple shifts, ensuring consistent execution of opening, closing, cash handling, merchandising, and service standards.
- Monitored sales, labor, and inventory performance, using data to adjust staffing and improve operational efficiency.
- Streamlined workflows through process improvements, reducing errors and enhancing store profitability.
- Scheduled and coordinated staff coverage to meet business demand while controlling labor costs and maintaining service levels.
- Managed staffing, scheduling, and labor planning to balance productivity with customer service demands.
- Coached team members to enhance performance and accountability, fostering a customer-focused culture across all locations.
- Trained new and existing employees on company policies, safety procedures, and operational best practices.
- Managed inventory ordering, stock levels, and loss-prevention practices to minimize shrink and ensure product availability.
- Resolved escalated customer concerns professionally, protecting brand reputation and improving guest satisfaction.
- Conducted regular store audits to maintain compliance with health, safety, and operational standards.
- Partnered with district and regional leaders to align store execution with company goals and performance targets.
- Collaborated with cross-functional teams to execute promotions, seasonal resets, and business initiatives on time.
- Oversaw cash management, deposits, and reconciliation processes with accuracy and accountability.
- Reviewed daily and weekly performance reports to identify trends and implement corrective actions.
- Built strong team engagement through clear communication, recognition, and consistent performance feedback.
- Supported multiple units by standardizing procedures and sharing best practices to improve consistency across locations.
- Developed frontline leaders by delegating responsibilities and preparing them for increased operational ownership.
- Maintained a clean, organized, and customer-ready environment that supported an efficient shopping experience.
- Improved team retention by fostering a supportive workplace culture and addressing performance issues proactively.
- Delivered consistent results in fast-paced retail environments by balancing operational priorities and customer expectations.
Education
High School Diploma - Core Studies
South Oak Cliff High School
Dallas, United States01-2004
Skills
- Store Operations
- Multi-Unit Operations
- Inventory Management
- Budget Control
- Shrink Reduction
- Cost Optimization
- Revenue Management
- Sales Analysis
- Labor Scheduling
- Compliance Checks
- Operational Compliance
- Process Improvement
- Merchandising
- Cross-Functional Collaboration
- Team Leadership
- Staff Training
- Staff Coaching
- Team Development
- Problem solving
- Conflict Resolution
- Customer Service
- Communication
Certification
Subway University (Online Training Platform)
Accomplishments
- Nationally-Ranked Manager(4th in the Nation) 2026
- Subway Manager of the Quarter(Newspaper Pic and Article) Henderson 2024
Timeline
Shift Manager/Store Manager/Multi Unit Manager
Subway (Subway Sandwiches of East Texas)
05.2021 - 09.2026
High School Diploma - Core Studies
South Oak Cliff High School