Vanessa Patricio
San Marcos,CA
Summary
I am a personable and dedicated customer service representative with extensive industry experience. I thrive in roles where I can quickly make positive changes and drive company success. My motivation lies in maintaining customer satisfaction and contributing to the company's growth. I am articulate, enthusiastic, and result-oriented, with a demonstrated passion for building relationships, and growing businesses.
Overview
2027
2027
years of professional experience
Work History
Multi-Unit Manager
Lofty Coffee
Encinitas, California
2025 - Current
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Supervised daily operations across multiple Lofty Coffee locations.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
- Investigated customer complaints related to product quality or service issues at any given store location.
- Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
Manager
Lofty Coffee
Encinitas, California
2023 - 2025
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed business performance data and forecasted business results for upper management.
- Developed schedules to maximize staff efficiency during peak hours.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Shift Leader
Lofty Coffee
La Costa
2021 - 2023
- Supervised daily operations to ensure smooth workflow in coffee preparation.
- Trained new staff on coffee brewing techniques and customer service protocols.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Managed inventory levels and placed orders for coffee supplies and pastries.
Barista
Lofty Coffee
La Costa
10.2020 - 2021
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Hostess
California Pizza Kitchen
Escondido, California
09.2018 - 12.2019
- Collaborated with servers to optimize table turnover and guest flow.
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Communicated wait times clearly to guests, ensuring their comfort.
Education
High School Diploma -
Mission Hills High School
San Marcos, CA06-2019
Skills
- Operational management
- Budget management
- Sales analysis
- Inventory management
- Team leadership
- Effective communication
- Problem solving
- Customer service
Timeline
Barista
Lofty Coffee
10.2020 - 2021
Hostess
California Pizza Kitchen
09.2018 - 12.2019
Multi-Unit Manager
Lofty Coffee
2025 - Current
Manager
Lofty Coffee
2023 - 2025
Shift Leader
Lofty Coffee
2021 - 2023
High School Diploma -
Mission Hills High School