QUAN DANIELS
McDonough,GA
Summary
Luxury spa and hospitality operations leader with 20+ years of experience delivering exceptional guest experiences within premium service environments. Proven ability to supervise spa teams, manage daily operations, support departmental budgets, oversee scheduling, payroll, inventory, and sanitation compliance, and uphold brand standards aligned with The Ritz-Carlton Gold Standards. Background includes multi-unit spa management, esthetic education, staff training, recruitment, and high-touch guest service recovery. Recognized for cultivating engaged teams, maintaining immaculate facilities, and consistently elevating guest satisfaction. Holds an Associate in Applied Science in Hotel & Tourism Management with a strong foundation in luxury service culture and operational leadership.
Overview
28
28
years of professional experience
Work History
Multi-Unit Manager
European Wax Center
01.2024 - 12.2024
- Supervised and coordinated daily operations across multiple spa locations, including reception, treatment areas, service delivery, and sanitation standards
- Managed staff scheduling, payroll accuracy, attendance, uniforms, and labor alignment to support operational efficiency and budget goals
- Recruited, interviewed, onboarded, trained, coached, and performance-managed estheticians and guest service associates
- Monitored and reported sales performance, service productivity, labor metrics, and operational KPIs to corporate leadership
- Oversaw inventory management, supply ordering, equipment readiness, and cleanliness in compliance with health and brand standards
- Led guest service recovery efforts, resolving escalations with empathy, professionalism, and discretion
- Fostered a service culture centered on guest satisfaction, continuous improvement, and team accountability
Educator & Recruiter
Heyday
05.2023 - 12.2023
- Delivered onboarding and ongoing training for licensed estheticians on service protocols, guest experience standards, product knowledge, and brand expectations
- Supported recruitment efforts by interviewing candidates and assessing technical skills, professionalism, and guest-centric behaviors
- Conducted hands-on and classroom instruction to ensure consistent service delivery and confidence among team members
- Partnered with leadership to support training initiatives and reinforce service behaviors aligned with luxury wellness environments
- Mentored new hires to promote engagement, retention, and service quality
Professional Services Project Manager (Contract)
Delta Air Lines, Inc
08.2022 - 08.2023
- Interviewed and evaluated candidates for premium, guest-facing roles, ensuring alignment with luxury service culture
- Assessed grooming, presentation, interpersonal communication, emotional intelligence, and service aptitude
- Acted as liaison between recruiting, training, and operational teams to ensure seamless onboarding experiences
- Supported scheduling, logistics, and large-scale hiring initiatives within a high-performance service environment
- Maintained a polished, guest-facing presence while upholding brand values and service standards
Lead Flight Attendant
Delta Air Lines, Inc
02.1997 - 08.2020
- Delivered luxury-level service on international, domestic, and VIP charter flights, including high-profile clientele (NFL/NBA teams, executives, dignitaries)
- Led inflight teams, modeling service excellence, professionalism, and calm leadership under pressure
- Managed complex guest needs, service recovery, and special requests with discretion and empathy
- Recognized for anticipatory service, attention to detail, and commitment to guest comfort and safety
- Served as a brand ambassador, consistently representing Delta’s premium service standards
Education
Associate of Applied Science - Tourism And Hotel Management
Atlanta Technical College
Atlanta, GA12-2025
Certificate of Technical Studies - Esthetician
Atlanta Institute of Esthetics
Dunwoody, GA05-2005
Skills
- Spa Operations & Wellness Management
- Luxury Guest Experience & Service Recovery
- Staff Supervision & Scheduling
- Payroll & Labor Optimization
- Inventory & Supply Management
- Cleanliness, Sanitation & SOP Compliance
- Budget Awareness & Financial Reporting
- Employee Training & Development
- Performance Coaching & Progressive Discipline
- Guest Feedback & Satisfaction Metrics
- Cross-Functional Collaboration
- Ritz-Carlton Gold Standards–Driven Service
Timeline
Multi-Unit Manager
European Wax Center
01.2024 - 12.2024
Educator & Recruiter
Heyday
05.2023 - 12.2023
Professional Services Project Manager (Contract)
Delta Air Lines, Inc
08.2022 - 08.2023
Lead Flight Attendant
Delta Air Lines, Inc
02.1997 - 08.2020
Associate of Applied Science - Tourism And Hotel Management
Atlanta Technical College
Certificate of Technical Studies - Esthetician
Atlanta Institute of Esthetics