Melissa Younkins
Saint Clairsville ,OH
Summary
Service-oriented Multi Unit Manager with a twenty three -year background in food production/manufacturing Quality Assurance and facilitating busy restaurant environment operations. Core competencies include leadership, interpersonal and customer service skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency with a proven track record of increasing sales year over year, eliminating OT, reducing food cost, increasing the bottom line and scoring 95% and above with third party food safety inspectors. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Bob Evans Restaurant
09.2001 - Current
- Directly oversees 2-5 stores increasing revenue 2-3% annually .
- Ensuring operational efficiency in each store.
- Setting district goals such as sales estimates and revenue projections
- Monitoring each store's P&L reports and address operational problems that arise.
- Uphold operational standards by evaluating current procedures and adjusting according to changing demands.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Assessed operational performance to maintain compliance with company and industry standards.
- Making recommendations to senior management.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Optimized profits by controlling food and labor costs daily.
- Communicates well and use strong interpersonal skills to establish positive relationships with guests and employees.
Education
Some College (No Degree) - Medical Assisting
Belmont College
Saint Clairsville, OHSkills
- Leadership
- Development and coaching
- Strong oral and written communication skills
- Excellent interpersonal skills
- Computer skills to include Microsoft office (Word, Excel and Outlook)
- Advanced ability to delegate projects and get work done through others
- Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation
- Advanced knowledge of back of house systems, point of sale systems, restaurant operating systems, and the Internet
- Restaurant operations management
- Labor and food cost control
- Hiring and training
- Brand standards promotion
- Proven sales record
- Customer service best practices
- Influencing and persuasive
- Staff development talent
- Organization and prioritization
- Employee recruitment expertise
Certification
Servsafe Food and Alcohol Certified.
Timeline
Multi-Unit Manager
Bob Evans Restaurant
09.2001 - Current
Some College (No Degree) - Medical Assisting
Belmont College