Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamera Klepinger

Greenville

Summary

Dynamic and results-driven manager with extensive experience at Bob Evans Restaurant, excelling in customer service and team leadership. Proven track record in staff training and operational efficiency, enhancing menu offerings and driving sales growth. Adept at fostering collaboration and implementing strategies that elevate customer satisfaction and optimize inventory management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Bob Evans Restaurant
05.2025 - Current
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained staff on food safety protocols and operational standards to maintain compliance.
  • Managed inventory levels to optimize supply chain efficiency and reduce waste.
  • Implemented scheduling strategies to enhance workforce productivity during peak hours.

Store Manager

Winans Chocolate & Coffees
08.2021 - 05.2025
  • Oversaw daily operations to ensure exceptional customer service and product quality.
  • Managed inventory levels, optimizing stock to meet customer demand and minimize waste.
  • Trained and mentored staff on best practices in sales techniques and product knowledge.
  • Implemented promotional strategies that enhanced customer engagement and increased sales revenue.
  • Enhanced store layout and merchandising strategies to improve the overall shopping experience for customers.

General Manager

Richards Restaurant
08.2019 - 11.2020

Hired to be an Area Manager, but the pandemic hit, and the company restructured.

While there I;

  • Developed training programs that enhanced employee skills and operational knowledge.
  • Fostered a culture of collaboration, resulting in improved team dynamics and morale.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Restaurant Manager

Bob Evans Farms Restaurant
04.2010 - 08.2019
  • Managed daily operations to ensure efficient restaurant performance and customer satisfaction.
  • Trained and mentored staff on service standards and operational procedures.
  • Developed and implemented strategies to enhance menu offerings and drive sales growth.
  • Oversaw inventory management, ensuring optimal stock levels and cost control measures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

Associate of Science - Food And Nutrition

Ball State University
Muncie, IN

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Cross-functional teamwork

Certification

SERVSAFE Certified

May 2027

Timeline

Manager

Bob Evans Restaurant
05.2025 - Current

Store Manager

Winans Chocolate & Coffees
08.2021 - 05.2025

General Manager

Richards Restaurant
08.2019 - 11.2020

Restaurant Manager

Bob Evans Farms Restaurant
04.2010 - 08.2019

Associate of Science - Food And Nutrition

Ball State University