Brandon Johnson
Beebe
Summary
Strategic and results-driven professional with expertise in business development, client relationship management, and sales data analysis. Proven track record in driving customer engagement and implementing digital transformation initiatives to optimize processes. Seeking to leverage skills and experience as a Client Partner to foster growth and strengthen partnerships.
Overview
9
9
years of professional experience
Work History
Client Executive-Residential Sales
Verizon
Little Rock
01.2025 - Current
- Led cross-functional teams to drive strategic initiatives and improve service delivery.
- Developed and implemented operational policies to enhance customer satisfaction and efficiency.
- Managed vendor relationships to optimize service levels and cost-effectiveness.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Client Executive-Multi Dwelling Units
Verizon
Milwaukee
11.2023 - 01.2025
- Provided leadership and direction to staff to ensure organizational efficiency and effectiveness.
- Developed and implemented strategy to increase customer satisfaction.
- Analyzed data to create reports for senior management decision-making.
- Demonstrated and supported continuous improvement and growth mindset.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Facilitated problem resolution between clients and internal teams in a timely manner.
- Maintained up-to-date knowledge of industry trends, developments, and best practices.
- Coordinated sales activities across multiple channels including face-to-face meetings, conferences, webinars.
- Built strong client relationships to improve retention and increase referrals.
- Managed sales team to consistently achieve growth and hit sales targets.
Sr. Account Manager-Business Sales
Verizon
Wallingford
02.2022 - 11.2023
- Provided training and mentorship to junior staff members on best practices in sales techniques, customer service, and account management.
- Utilized CRM software to track client interactions, manage leads, coordinate events, and monitor progress against goals.
- Developed and managed relationships with key stakeholders to ensure client satisfaction.
- Resolved complex customer issues quickly using effective problem-solving skills.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Created and implemented strategies for building customer loyalty, increasing sales and improving customer service.
- Exceeded client expectations through exceptional service and proactive communication.
- Identified client needs and goals through in-depth consultations and strategic planning.
- Identified and pursued new business opportunities to expand client base.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
Customer Service Advocate
Verizon Wireless
Columbia
09.2018 - 02.2022
- Represented brand during special events, customer interactions and sales.
- Used knowledge of company products and services to recommend solutions to customers.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Cold called potential customers to generate leads.
- Developed strong relationships with clients to grow business networks.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Monitored competitor trends and market shifts to maintain company relevance.
- Generated leads and located opportunities for market expansion and business growth.
- Assisted customers with billing inquiries and service issues.
- Provided product knowledge to enhance customer experience.
Representative
Bank of America
Sumter
04.2017 - 09.2018
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication skills.
Administrative Specialist
Department of Natural Resource
Columbia
11.2017 - 01.2018
- Assisted with titling needs for boating, fishing, gaming residents of Columbia, SC
Education
Master in Public Administration - Public Policy
South University
USABachelor of Arts (BA) - Political Science
University of South Carolina
ColumbiaSkills
- Business development and sales
- Client relationship management
- Lead generation and consultative selling
- Customer engagement and service
- Sales closing and negotiation
- Collaboration and teamwork
- Process optimization and streamlining
- Expectation management and communication
- Market knowledge and research
- Relationship building and rapport
- Digital transformation initiatives
- Proposal creation and presentation skills
- Channel and vendor management
- Marketing planning and strategy
- Problem solving and resolution
- Complaint handling and resolution techniques
- Computer proficiency in applications
- Technical support and troubleshooting
- Account management practices
- Strategic sales knowledge application
- System implementation projects
- Project management methodologies
Honors And Awards
- #1 Client Executive Great Lakes VEC
- Top 5 Upstate NY/CT B2B
- 12/10/21, Open Enrollment Champion-Team Huntington, Christopher Huntington
- 08/06/21, Open Enrollment Champion-Team Huntington, Roxie Parker
- 05/06/21, Open Enrollment Champion, Roxie Parker
- 07/09/19, YOU ROCK Award, Jaleesa Lewis
- 12/25/18, Directors Club, Melvin Flippin
Timeline
Client Executive-Residential Sales
Verizon
01.2025 - Current
Client Executive-Multi Dwelling Units
Verizon
11.2023 - 01.2025
Sr. Account Manager-Business Sales
Verizon
02.2022 - 11.2023
Customer Service Advocate
Verizon Wireless
09.2018 - 02.2022
Administrative Specialist
Department of Natural Resource
11.2017 - 01.2018
Representative
Bank of America
04.2017 - 09.2018
Master in Public Administration - Public Policy
South University
Bachelor of Arts (BA) - Political Science
University of South Carolina