Brandon Johnson
Vicco,KY
Summary
Experienced with managing customer interactions and resolving inquiries. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and adapting to dynamic environments.
Professional engineering technician with robust experience in supporting complex technical projects and ensuring high-quality outcomes. Strong focus on team collaboration and adaptability to shifting project requirements. Highly skilled in troubleshooting, equipment maintenance, and technical problem-solving. Reliable and results-driven, with solid foundation in technical analysis and operational efficiency.
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Engineering Technician
ORION Strategic Solutions LLC
On The Road
05.2025 - Current
- Based on the provided work history and the role of Engineering Technician at ORION Strategic Solutions LLC, here are six original resume statements that fill in high-value responsibilities missing from the existing work history:
- **Conducted routine maintenance checks on equipment to ensure optimal performance and safety compliance.**
- **Assisted in troubleshooting technical issues, coordinating with engineering teams for effective problem resolution.**
- **Documented technical processes and procedures to enhance operational efficiency and training resources.**
- Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
- Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.
- Reduced downtime during projects by rapidly identifying and resolving issues with machinery or systems.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
Associate
Double Kwik
Hazard, KY
03.2025 - 05.2025
- Assisted in the development and implementation of marketing strategies to drive customer acquisition and retention
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- **Developed product knowledge and maintained display standards to enhance customer engagement and sales.**
- **Assisted customers with returns and exchanges, ensuring smooth resolution in compliance with company policies.**
- **Trained new associates on operational procedures and customer service best practices, fostering a collaborative team environment.**
Janitorial Staff
Knott county sportsplex
Knott County, KY
03.2018 - 04.2025
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Managed waste disposal in accordance with company policies and procedures
- Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
- Responded promptly to customer requests for additional cleaning services or special projects
DSP (Direct Support Professional)
Treasured Friends, LLC
Hindman, KY
10.2024 - 02.2025
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
- Administered medications according to prescribed schedules and documented any changes or reactions
- Supported individuals in maintaining a clean and organized living environment
- Promoted independence by teaching life skills such as cooking, cleaning, and budgeting
- Organized recreational activities and outings to promote socialization and community integration
Customer Representative
Foundever
Chavies, KY
03.2022 - 09.2024
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding departmental targets for response time and resolution
- Built strong relationships with customers through active listening, empathy, and personalized solutions
- Assisted customers with product selection, order placement, and tracking shipments to ensure a seamless purchasing experience
- Demonstrated expertise in company products and services to effectively address customer questions and concerns
- Cultivated an extensive knowledge base of frequently asked questions to provide accurate information quickly
- Collaborated with cross-functional teams including sales, marketing, and technical support to resolve complex customer issues
- **Resolved customer complaints by identifying root causes and implementing timely solutions to enhance satisfaction.**
- **Educated customers about product features and benefits, enabling informed purchasing decisions and loyalty.**
- **Monitored feedback channels to identify trends and recommend improvements for service delivery processes.**
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Lowes associate
Lowe's Home Improvement
Hazard, KY
07.2021 - 02.2022
- Efficiently stocked shelves with inventory, ensuring products were readily available for customers
- Maintained accurate records of incoming and outgoing merchandise to facilitate efficient inventory management
- Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
- Performed quality checks on products to ensure they met company standards before placing them on shelves
- Implemented a rotation system for perishable items to minimize waste and maximize freshness
- Utilized handheld scanners or other technology tools to track inventory levels and update stock records
FedEx Package Handler
FedEx Ground
Chavies, KY
03.2020 - 04.2021
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
Education
High school diploma - Computer science
Knott County Central High School
Knott County, KY06-2018
Skills
- Typing
- Microsoft Word
- Research
- Customer service
- Commercial driving
- Phone etiquette
- Cybersecurity
- Computer science
- Communication skills
- Microsoft Outlook
- Driving
- IT
- Tax experience
- Software development
- Organizational skills
- Writing skills
- Custodial Experience
- Data entry
- Negotiation
- Analysis skills
- SIEM
- Computer skills
- Software Development
- Computer networking
- Technical writing
- JavaScript
- Tractor-trailer
- Deadline management
- Quality control
- Mechanical aptitude
- Troubleshooting
- Project management
- System testing
- Maintenance and repairs
- Customer service excellence
- Typing speed
- Data management
- Social media
- De-escalation
- CRM software
Certification
- Driver's License
- Non-CDL Class C
Awards
Highschool diploma, May 2018, Graduated highschool
Timeline
Engineering Technician
ORION Strategic Solutions LLC
05.2025 - Current
Associate
Double Kwik
03.2025 - 05.2025
DSP (Direct Support Professional)
Treasured Friends, LLC
10.2024 - 02.2025
Customer Representative
Foundever
03.2022 - 09.2024
Lowes associate
Lowe's Home Improvement
07.2021 - 02.2022
FedEx Package Handler
FedEx Ground
03.2020 - 04.2021
Janitorial Staff
Knott county sportsplex
03.2018 - 04.2025
High school diploma - Computer science
Knott County Central High School