Brandon Jones-Bravo

Evaluated responsibilities to identify training needs and improve onboarding processes.

• Trained new crew members on McDonald’s station procedures and guest service standards.
• Demonstrated safe food handling during grill, fry, and prep shifts.
• Coached team members on order accuracy for front counter and drive-thru.

• Trained crew members on station procedures, food safety, and quality standards.
• Ensured order accuracy and speed during peak service periods to enhance customer experience.
• Reinforced proper cash handling and register procedures for new hires.
• Supported smooth store operations by taking on additional responsibilities, including opening and closing procedures.
• Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
• Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
• Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
• Supported shift leaders by resolving workflow issues and keeping crews on task.
• Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Resolved customer complaints in collaboration with management, fostering loyalty and encouraging repeat business.
• Received consistent positive feedback from customers and management for exceptional customer service skills.

• Unloaded freight and moved merchandise to sales floor using pallet jack and backroom equipment.
• Stocked shelves with merchandise, following Walmart merchandising standards and planogram placement.
• Zoned aisles and fronted products to maintain organized, customer-ready presentation.
• Sorted and processed inbound freight, facilitating organized backroom flow and effective replenishment.

• Stocked merchandise across grocery aisles, maintaining full shelves and organized product displays.
• Replenished high-traffic items quickly to reduce out-of-stock conditions and support daily operations.
• Unloaded deliveries and moved inventory from backroom to sales floor efficiently.
• Rotated perishable items using FIFO practices to support freshness and product quality.
• Guided customers in locating products and addressing store inquiries, enhancing overall shopping experience.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
• Assisted customers by greeting them and directing them to specific product locations.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved customer satisfaction by promptly locating items and providing product information.
• Enhanced customer satisfaction by efficiently locating items and delivering accurate product information.
• Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
• Assisted customers with special requests, enhancing their shopping experience at the store.
• Adjusted to various store sections, fostering teamwork among stocking staff across departments.
• Trained new team members on effective stocking procedures and inventory management systems, fostering a knowledgeable team.