Maria Almadro
Las Vegas,NV
Summary
Dynamic and detail-oriented professional with extensive experience at HMS Host McCarran Airport, excelling in customer service and employee training. Proven ability to enhance food safety and sanitation standards while fostering teamwork. Recognized for improving order accuracy and resolving conflicts effectively, contributing to increased customer satisfaction and loyalty.
Experienced with fast-paced food service operations and training team members. Utilizes effective communication and leadership to ensure team cohesion and operational efficiency. Track record of maintaining consistent quality and customer satisfaction.
Professional with significant experience in fast food industry, skilled in training and mentoring team members. Strong focus on teamwork and achieving high standards ensures adaptability to changing needs. Expertise includes customer service, food safety, and efficient operations, with reliable and results-driven approach.
Professional food service worker committed to maintaining high standards and achieving exceptional results. Skilled in training team members to meet company protocols and improve efficiency. Known for fostering teamwork and adapting to dynamic environments, ensuring reliable performance and customer satisfaction. Knowledgeable Food Handler. Adept at engaging customers and maintaining well-organized displays, contributing to smooth store operations. Demonstrated ability in inventory management and effective communication with team members.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fast Food Crew Trainer
HMS Host McCarran Airport
08.2007 - Current
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
- Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.
- Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
Retail Associate
SUGAR FACTORY
10.2023 - 01.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Warehouse Associate
AMAZON
10.2021 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Aircraft Cabin Cleaner
Swissport USA
05.2014 - 08.2014
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Demonstrated adaptability by quickly adjusting to changing work schedules due to unpredictable flight delays or cancellations.
- Supported airline reputation for excellence by delivering consistently spotless cabins in preparation for boarding.
Utility Worker
WALMART
02.2014 - 04.2014
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Completed daily maintenance tasks in record time to maximize productivity.
- Fostered a culture of continuous improvement within the team by actively participating in ongoing training sessions, workshops, or seminars related to industry developments and best practices.
Education
No Degree - Information And Technology
SYSTEMS TECHNOLOGY INSTITUTE
Manila, Philippines2006
High School Diploma -
Amparo Highschool
Caloocan, Philippines2005
Skills
- Food safety
- Equipment maintenance
- Order management
- Inventory control
- Employee training
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Problem solving
- Order accuracy
- Workplace safety
- Cleanliness standards
- Food preparation
- Energy and enthusiasm
Certification
Currently an ADS which stands for Associate Development Specialist. I personally conduct training of new hires. show the the ins and outs of my company and the specific On the job training needed.
Currently has and passed SERVSAFE certification.
Timeline
Retail Associate
SUGAR FACTORY
10.2023 - 01.2024
Warehouse Associate
AMAZON
10.2021 - 02.2022
Aircraft Cabin Cleaner
Swissport USA
05.2014 - 08.2014
Utility Worker
WALMART
02.2014 - 04.2014
Fast Food Crew Trainer
HMS Host McCarran Airport
08.2007 - Current
No Degree - Information And Technology
SYSTEMS TECHNOLOGY INSTITUTE
High School Diploma -
Amparo Highschool
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