Brandon Julian
Houston,TX
Summary
Dynamic professional with over a decade of experience in customer service and sales, consistently delivering exceptional results. Proven ability to drive growth and exceed targets through strategic planning and relationship building. Expertise spans multiple industries, including automotive and construction, showcasing adaptability and a keen understanding of diverse market needs. Committed to leveraging skills to foster client satisfaction and achieve organizational goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Inventory Manager/Service Advisor
Grubbs Volvo
Houston, Texas
10.2022 - 03.2026
- Assist customers daily as a Service Advisor, providing expert guidance and ensuring satisfaction with service experience
- Developed strong relationships with clients, earning reputation for exceeding service standard goals, enhancing customer loyalty and retention rates
- Oversaw service technician operations, guaranteeing adherence to established Volvo quality standards and industry best practices
- Optimized and maintained successful inventory control systems to streamline and track internal vehicle reconditioning, inventory levels and pricing strategies
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership
- Achieved Corporate recognized operational excellence by continuously improving processes, systems, and procedures related to inventory management through sales and service departments
- Contribute to significant growth in both the service and sales departments by optimizing inventory management and first-rate customer experience, driving 35% increase in customer engagement within the first year
- Serve as a Certified Volvo Technology Specialist and Brand Ambassador, promoting Volvo’s features and ensuring customers understand their new car and the brand’s emerging technology
- Coordinated staff training on new products and features, ensuring a knowledgeable sales force prepared to address customer inquiries effectively
- Collaborated with the sales team to develop marketing strategies and promotional campaigns, contributing to an increase in showroom traffic and sales
Social Media Manager
Chastang Ford
Houston, Texas
02.2022 - 10.2022
- Spearheaded the development and execution of strategic marketing initiatives implementing comprehensive social media marketing strategies across Meta(IG), TikTok and Youtube to increase dealership awareness and engagement
- Developed engaging multimedia content including graphics, videos, and blog posts that drove user interaction and generated sales leads
- Forged strategic partnerships and executing innovative social media campaigns in partnership with (NIL)University of Houston Football, significantly boosting website traffic and dealership visibility
- Analyzed performance metrics through strategic SEO practices, using tools like Google Analytics, and social media insights to optimize content strategy.
- Create visually appealing cross-platform content aligning with dealership values to enhance Sales and Service departments
- Conducted efficient canvassing on industry trends and competitor activities to annotate for content creation and strategy adjustments
- Coordinated local promotional events to generate buzz around new product launches or initiatives
General Contractor
All Things Commercial LLC
Pearland, Texas
05.2021 - 01.2022
- Manage a portfolio of commercial accounts, providing tailored solutions to meet client needs and increasing client retention
- Guide construction projects from inception to completion, ensuring adherence to timelines and budgets
- Receive contracts and service agreements with vendors and clients, securing mutually beneficial terms and timely project completion
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Established strong client relationships, addressing concerns promptly to maintain satisfaction throughout project lifecycle
- Assist a team to secure field operations on a daily basis improving response time and reducing overhead COGS
- Completed commercial projects on time and within budget by effectively managing resources, schedules, and budgets.
- Increased client satisfaction by consistently delivering high-quality workmanship that met or exceeded expectations.
Logistics Coordinator
Amazon
Houston, Texas
02.2021 - 04.2021
- Oversaw logistics operations to guarantee timely delivery of goods across multiple regions
- Managed daily operations in a high-volume warehouse environment, tracking inventory accurately
- Led a small team of associates, providing training and support for outbound drivers route fulfillment and logistics processes
- Supervised complex shipping schedules with effective communication between warehouse staff, carriers, and associates
- Maintained warehouse inventory by conducting regular audits using ERP systems, ensuring accurate record-keeping, and optimizing storage space utilization
- Upheld workplace safety standards by rigorously following established protocols and promoting staff awareness
- Oversaw accurate sorting and classification of packages to enhance operational efficiency
Porter/Technology Specialist
Ron Carter Cadillac
Clear Lake, Texas
12.2019 - 02.2021
- Assisted clients in navigating car-buying process and service visits, focusing on tailored experiences to achieve high satisfaction levels
- Handled delivery schedules and transportation operations to guarantee on-time vehicle arrivals for customers
- Promptly and safely park and retrieve vehicles maintaining accurate records of parked vehicles and verify keys are securely stored
- Developed strong product knowledge to provide informed recommendations based on individual customer visits
- Facilitated product knowledge sessions for sales staff and consumers to foster interest and improve dealership experience
- Assisted customers with any questions or concerns they may have within their vehicles, and handle any issues in a calm and professional manner warranting a superior service/sales experience
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Project Manager
Open Contracting
Austin, Texas
06.2019 - 09.2019
- Coordinated project timelines, delivering services on schedule and facilitating smooth communication between clients and internal teams
- Assisted with contract negotiations, reviewing terms and conditions to confirm compliance with company standards and client requirements
- Supported the procurement team in managing labored acquisition and initial job cost estimation
Technician
Meadowlake Training Resort
Houston, Texas
11.2018 - 03.2019
- Supervised daily care routines for various animal species, ensuring health and well-being
- Provided exceptional customer service conveying the ability to communicate with owners, and make them feel comfortable with leaving their pet(s) in my care
- Enhanced patient care by assisting veterinarians with administering medications, vaccines, and performing routine medical procedures
- Assessed and tailored enrichment activities and behavior rehabilitation strategies for animals, promoting positive behavioral outcomes
- Assisted with facility tasks by daily performing all animal care-related tasks including, but not limited to, cleaning enclosures, sanitizing enclosures, handling, feeding, evaluating, and socializing animals
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues
- Delivered consistent, genuine high-quality care to all animals by following established best practices and standard operating procedures
Lead Field Coordinator
Pruitt Construction
Austin, Texas
02.2017 - 10.2018
- Directed coordination and execution of commercial and residential projects
- Led cross-functional teams to achieve seamless coordination of multiple construction phases
- Coordinated with vendors and subcontractors to schedule work, track progress, and resolve issues to minimize delays and enhance workflow
- Oversaw construction schedules, adjusting plans as necessary to meet project deadlines
- Negotiated favorable terms with suppliers for materials procurement, lowering overall project costs and allocating resources properly
- Implemented process improvements reducing overall project time and increasing operational efficiency
- Approached all encounters with clients and employees in a friendly, service-oriented manner maintaining and having a positive attitude
- Developed project timelines, delivering services on schedule and facilitating smooth communication between clients and internal teams
- Supported the procurement team in managing labored acquisition and initial job cost estimation
Education
University of Mary Hardin-Baylor
Belton, TXSkills
- Client support
- Customer Relations
- Team leadership
- Interpersonal Skills
- Critical Thinking
- Industry Awareness
- Financial Acumen
- Product Knowledge
- Sales Ability
- Technical expertise
Certification
- Advanced Plant and Animal Science | University of Mary-Hardin Baylor
- Advanced Audio/Video Production | Final Cut Pro
- MS Office
- Volvo Certification | Volvo
- Dealer DMS & CRM's
Timeline
Inventory Manager/Service Advisor
Grubbs Volvo
10.2022 - 03.2026
Social Media Manager
Chastang Ford
02.2022 - 10.2022
General Contractor
All Things Commercial LLC
05.2021 - 01.2022
Logistics Coordinator
Amazon
02.2021 - 04.2021
Porter/Technology Specialist
Ron Carter Cadillac
12.2019 - 02.2021
Project Manager
Open Contracting
06.2019 - 09.2019
Technician
Meadowlake Training Resort
11.2018 - 03.2019
Lead Field Coordinator
Pruitt Construction
02.2017 - 10.2018
University of Mary Hardin-Baylor