CAMILO HIGGINS
Franklin Lakes,NJ
Summary
- Dynamic mechanical engineer with a proven track record in designing, analyzing, and optimizing mechanical systems to enhance performance, efficiency, and reliability across diverse industries. Expertise in leveraging innovative engineering principles and advanced analytical techniques to drive continuous improvement and solve complex challenges. Committed to delivering high-quality solutions that meet client specifications and industry standards. Passionate about utilizing cutting-edge technologies to foster sustainable practices and elevate operational excellence.
- Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.
Overview
2
2
years of professional experience
Work History
Service Advisor and Inventory Manager
Dean Carter Chevrolet
Brodheadsville, PA
04.2025 - Current
- Assisted customers in understanding service needs and maintenance options.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Communicated vehicle status updates to customers throughout service process.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs.
- Managed used car inventory, ensuring optimal stock levels and vehicle quality.
- Conducted thorough inspections of vehicles to assess condition and pricing accuracy.
Customer Service Representative
OP360 WeWork Colombia
08.2024 - 12.2024
- Delivered high-quality customer service for Dick’s Sporting Goods, assisting with online purchases and resolving order issues.
- Consistently maintained a top-tier customer satisfaction rating by delivering prompt, effective solutions and fostering positive customer relationships.
- Provided timely and effective solutions, ensuring customer satisfaction and building long-term relationships.
- Excelled in a high-volume call environment by efficiently managing a large number of inquiries while maintaining quality service and meeting performance targets.
- 6 Month Contract
Sales Agent Expertise
AGR Colombia - NCC Nearshore
01.2024 - 07.2024
- Proven Sales Expert with success in selling energy packages, exceeding targets through tailored solutions and strong client relationships.
- Skilled in negotiations, energy markets, and driving revenue growth.
- Developed and executed targeted sales strategies to promote energy and natural gas packages, driving customer acquisition and revenue growth in a competitive market.
- Conducted in-depth consultations with clients to assess energy needs, offering customized solutions that optimized cost savings and improved efficiency.
- Built and maintained strong, long-term relationships with clients providing ongoing support, product updates, and addressing any concerns to ensure customer satisfactions and retention.
- Consistently achieved and exceeded a monthly sales goal of $100K+ in revenue.
- 6 Month Contract
Education
Bachelor of Science - Mechanical Engineering
Universidad Del Norte Barranquilla
Barranquilla, Colombia09-2024
Skills
- Client-centric sales professional Cultivated client relationships to drive sales and meet company goals
- Licensed mechanical engineer with proficiency in CAD software and process modeling tools, with a strong foundation in problem-solving and technical analysis
- Business Strengths: data-driven decision making, negotiation skills, adaptability, client-focused problem-solving, product support, sales, team collaborations
- Industry Expertise: AutoCad, SolidWorks intermediate proficiency, SimScale, SketchUp, MATLAB, ASPEN Hysys
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor and Inventory Manager
Dean Carter Chevrolet
04.2025 - Current
Customer Service Representative
OP360 WeWork Colombia
08.2024 - 12.2024
Sales Agent Expertise
AGR Colombia - NCC Nearshore
01.2024 - 07.2024
Bachelor of Science - Mechanical Engineering
Universidad Del Norte Barranquilla