Summary
Overview
Work History
Education
Skills
HOBBIES
Quote
Timeline
CustomerServiceRepresentative
Brandon Kellum

Brandon Kellum

Newsite,AL

Summary

Proactive and meticulous IT professional with over 8 years of experience in tech industry. Proficiencies in quality control, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

8
8
years of professional experience

Work History

Video Repair Manager

OWL Services
11.2022 - Current
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Observed guidelines, specifications, and detailed instructions to meet strict operation and maintenance regulations.

IT Technician, Video Repair

OWL Services
10.2015 - 11.2022
  • Maintained customer PCs, network cameras, and related video equipment.
  • Monitored systems in operation and quickly troubleshot errors.
  • Imaged PCs and perform various required software updates.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Stay up-to-date with latest equipment and technology within the industry.

Education

Associate of Science - Computer Science

Central Alabama Community College
Alexander City, AL

Skills

  • Quality Control
  • Procedure Maintenance
  • Analytical and Critical Thinking
  • Strategic Decision-Making
  • Repair Services
  • Repair Management
  • Employee Performance Evaluations
  • Inventory Accuracy
  • Performance Improvement
  • Helpdesk Services
  • Troubleshooting and Diagnostics
  • Hardware and Software Configuration
  • Organizational Skills
  • Technical Support

HOBBIES

In my free time I enjoy playing the guitar, building gaming PCs, and watching tech videos on YouTube. I have recently started back working on my web development skills and I'm currently enjoying the challenge.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Video Repair Manager

OWL Services
11.2022 - Current

IT Technician, Video Repair

OWL Services
10.2015 - 11.2022

Associate of Science - Computer Science

Central Alabama Community College

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Brandon Kellum