Managed implementation of analytics initiatives and tools, fostering a culture of maturing excellence in data analysis throughout the organization.
Led initiatives for customer identity and authentication platforms, ensuring alignment with organizational goals and security standards.
Streamlined data processes to support informed decision-making, boosting operational efficiency and enhancing visibility of analytics efforts.
Oversaw comprehensive business case development and execution of artificial intelligence and generative AI solutions throughout the organization.
Spearheaded early process automation initiatives and analytics-driven transformations to enhance operational efficiency.
Engaged with technology, risk, and business leaders to embed analytics within the enterprise.
Fraud Officer / Fraud & Identity Executive
FirstBank
01.2012 - 01.2021
Managed enterprise-level fraud operations for nine years, effectively balancing loss prevention strategies with customer satisfaction and regulatory obligations.
Oversaw customer authentication, identity verification, and CIAM, strengthening controls to reduce account takeover, social engineering, and payment fraud.
Directed product ownership and business sponsorship for fraud and identity platforms, overseeing delivery and operations teams during vendor selection, implementation, and optimization.
Executed comprehensive fraud analytics and identity strategies aimed at strengthening detection processes and reducing false positive rates.
Directed analytics initiatives aimed at strengthening fraud operations and optimizing various business functions.
BSA/AML Officer
FirstBank
01.2012 - 01.2015
Served as BSA/AML Officer with enterprise accountability for the bank’s BSA/AML compliance program.
Led AML risk assessments, suspicious activity monitoring, and examination management.
Partnered with analytics teams to enhance financial crimes detection and investigative effectiveness.
Delivered regular updates to executive leadership on AML risk posture.
Payments Operations & Document Imaging / Back Office
FirstBank
01.2009 - 01.2012
Supported payment operations and back-office processing, ensuring accurate transaction handling, and documentation management.
Improved workflow efficiency and quality controls within payment and imaging operations.
Implemented innovative strategies to improve cash vault processes and optimize payment processing and clearing.
Payment Operations Professional
Federal Reserve
Managed Federal Reserve payment operations, supporting 24x7 payment operations
Developed foundational expertise in payment systems, controls, and operations management
Education
Bachelor of Arts - Pre-Law
Colorado State University
Fort Collins
University of Colorado School of Banking
Boulder
Skills
Operations and Product Innovation
Problem Solving
Data Enthusiasm
Fraud Strategy & Enterprise Fraud Operations
Customer Authentication & CIAM
Digital Identity & Identity Verification
Enterprise Analytics Management
Artificial Intelligence/Generative AI
Process Automation
Analytics Center of Excellence (CoE)
BSA/AML Compliance & Financial Crimes Governance
Product Owner / Business Sponsor (Agile Software Development)
Payments Operations (Federal Reserve & FirstBank)
Cross-Functional Leadership
Operational Risk Management
Timeline
Enterprise Analytics & Digital Identity Leader
FirstBank
01.2021 - Current
Fraud Officer / Fraud & Identity Executive
FirstBank
01.2012 - 01.2021
BSA/AML Officer
FirstBank
01.2012 - 01.2015
Payments Operations & Document Imaging / Back Office
Directory, Enterprise Data, BI Analytics & AI Platform Architect & Innovation at PepsiCoDirectory, Enterprise Data, BI Analytics & AI Platform Architect & Innovation at PepsiCo
Head of Enterprise Technology & Digital Transformation at REVVITY INC, (formerly PERKINELMER)Head of Enterprise Technology & Digital Transformation at REVVITY INC, (formerly PERKINELMER)