Brandon Kelly
Tampa,FL
Summary
Customer service and press operations professional with experience supporting customers through phone, email, and chat while processing payments, resolving concerns, and keeping records accurate. Hands-on press operator background includes safe equipment use, quality checks, troubleshooting, and training new employees to support steady production and organized work areas.
Overview
4
4
years of professional experience
Work History
Press Operator
EnerSys
Pinellas Park, Florida
2025.01 - 2026.07
- Operated press equipment to produce high-quality Enersys battery components.
- Loaded materials into presses while following safety procedures.
- Inspected stamped parts for quality and surface defects.
- Recorded production data and machine checks in logs.
- Maintained cleanliness of press stations to ensure safe working conditions. Kept work areas organized.
- Troubleshot press issues when product defects occurred and corrected problems right away.
- Trained new employees on safe operation procedures, enhancing team compliance and safety.
- Changed equipment based on specific component parameters in the machine.
Customer Service Representative
EOS Fitness
Land O' Lakes, FL
2022.11 - 2024.07
- Resolved customer concerns effectively quickly and accurately.
- Delivered strong customer service to support satisfaction.
- Supported customer satisfaction by solving problems with knowledgeable, friendly service.
- Supported customers through phone, email, and chat channels.
- Talked with customers to identify needs, solve issues, and answer product questions.
- Created customer rapport through personalized help and follow-up support.
- Built positive client relationships by keeping welcoming, attentive service.
- Responded to customer questions and shared accurate product and service details.
- Explained product and service details clearly and correctly.
- Explained billing steps, processed payments, and assisted with payment setup.
- Processed customer deposits accurately and payments, and supported billing arrangements.
- Used clear communication to identify service needs and enter data correctly in electronic systems.
- Kept professional approach when working with difficult customers.
- Helped customers with price checks, lifting heavy items such as weights, and other requests.
Independent Experience
Self
Tampa, Florida
2026.05 - Current
- Configured routers, switches, and firewalls for secure at home security.
- Resolved user connectivity issues across wired, wireless, and VPN access.
- Implemented system upgrades including firmware revisions, patches.
- Diagnosed laptop, desktop, and printer issues for internal users.
- Performed preventative maintenance on computers and other devices to ensure optimal performance.
- Assembled PCs from component parts, ensuring compatibility between components before installation.
- Implemented security measures such as firewalls or antivirus software to protect against malicious threats.
Education
Associate of Science - Cyber Security
Hillsborough Community College
Tampa, FL2028-08
High School Diploma -
Sunlake High School
Land O' Lakes, FL2023-06
Skills
- Quality Control
- Data Entry
- Documentation Management
- Payment Processing
- Product Knowledge
- Complaint resolution
- Customer support
- Retail sales customer service
- Computer Proficiency
- Problem solving
- Employee training
- Attention to Detail
- Professional telephone etiquette
- Cybersecurity fundamentals
- Experience working with networks
- Microsoft word and Excel worksheets
- Home IT projects
Timeline
Independent Experience
Self
2026.05 - Current
Press Operator
EnerSys
2025.01 - 2026.07
Customer Service Representative
EOS Fitness
2022.11 - 2024.07
Associate of Science - Cyber Security
Hillsborough Community College
High School Diploma -
Sunlake High School