Brandon Kesselman
Boca Raton,FL
Summary
Dynamic and dedicated professional with experience at Sloan's Ice Cream, excelling in customer service and relationship building. Proven ability to manage high-pressure situations while maintaining a clean and organized workspace. Skilled in cash register operation and fostering teamwork, enhancing customer satisfaction through efficient service and a positive environment.
Overview
1
1
year of professional experience
Work History
Ice Cream Server
Sloan's Ice Cream
07.2024 - 09.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
Intern
Baker Veterinary Clinic
09.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Contributed to positive work environment by actively participating in team-building activities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Volunteer
Don Law Golf Academy
06.2023 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Assisted in teaching kids how to play golf.
Education
No Degree -
Score Academy
Boca Raton, FL07-2026
Skills
- Teamwork
- Customer engagement
- Patience and empathy
- Customer service
- Cleaning, sanitizing, and organization
- Relationship building
Timeline
Ice Cream Server
Sloan's Ice Cream
07.2024 - 09.2024
Intern
Baker Veterinary Clinic
09.2023 - 05.2024
Volunteer
Don Law Golf Academy
06.2023 - 08.2023
No Degree -
Score Academy
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