Brandon P. Kidd

• Maintained status reports for client projects.
• Completed research, compiled data, and produced timely reports.
• Analyzed problems and worked with teams to develop solutions.
• Interacted with customers by phone, email, or live chat to provide information.
• Used metrics to monitor application and infrastructure performance.
• Provided technical leadership and delivered innovative products and services to address customer specific requirements.
• Understood client needs and objectives by conducting proactive customer and data analysis.
• Reviewed existing systems and made recommendations for improvements.
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
• Diagnosed and executed resolution for network and server issues.

• Maintained status reports for client projects.
• Completed research, compiled data, and produced timely reports.
• Analyzed problems and worked with teams to develop solutions.
• Interacted with customers by phone, email, or live chat to provide information.
• Used metrics to monitor application and infrastructure performance.
• Provided technical leadership and delivered innovative products and services to address customer specific requirements.
• Understood client needs and objectives by conducting proactive customer and data analysis.
• Reviewed existing systems and made recommendations for improvements.
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
• Diagnosed and executed resolution for network and server issues.

• Unloaded incoming trucks and properly staged inventory for processing.
• Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
• Cross-trained new associates on picking and filling orders for warehouse products.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Operated frequency scanners to track shipment progression and input data into shipping system.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

• Recorded information, shortages and discrepancies to keep records current and accurate.
• Performed data entry and completed proper paperwork.
• Worked with inventory team members to achieve optimal productivity and inventory control.
• Coordinated, collected and maintained vendor and organizational records.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Available for Relocation