Microsoft Office Suite
Brandon Kiefer
Marietta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Senior Mortgage Loan Processor
Supreme Lending
05.2018 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Improved interdepartmental communication by establishing clear protocols for sharing information among team members.
- Average yearly volume of $250 million
Department Manager
Publix Supermarkets
05.2008 - 05.2018
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
BBA - Professional Sales
Kennesaw State University
Kennesaw, GA12.2014
Skills
- Collaboration and Teamwork
- Time Management Capabilities
- Risk Assessment Acumen
- Strong Communication Skills
- Policy Adherence
- Financial document review
- Data Collection
- Regulatory Compliance
Websites
Accomplishments
- 2x Supreme Lending Presidents Club Award Winner
Software
Timeline
Senior Mortgage Loan Processor
Supreme Lending
05.2018 - Current
Department Manager
Publix Supermarkets
05.2008 - 05.2018
BBA - Professional Sales
Kennesaw State University
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