Brandon Kincaide

• Managed customer accounts and addressed inquiries effectively.
• Developed strong relationships with clients to ensure satisfaction.
• Coordinated product orders and ensured timely delivery schedules.
• Analyzed customer needs and recommended suitable products.
• Collaborated with sales teams to enhance client engagement strategies.
• Provided exceptional customer service by responding promptly to phone calls and emails from customers.
• Established and enforced sales goals to boost team success.
• Formulated plans to expand business operations and grow overall territory and client base.
• Developed and maintained strong relationships with key clients to ensure customer satisfaction.

• Manages tournament schedules and coaching preferences for 12 teams.
• Negotiates group discount prices on games to reduce expenditures for the program.
• Communicates and coordinates schedule changes to and from multiple entities to ensure 100% delivery and accuracy of logistical constraints.
• Focuses on tournament, player/parent, and coaching satisfaction.
• Developed and implemented operational strategies to enhance overall organizational performance.

• Manage all parent calls for concerns, questions and issues

• Develops game schedules for all Caney Valley sports teams K-6th grade.
• Assists in the development and implementation of the code of conducts for all volunteer coaches.
• Manages conflict resolution between coaches and parents, not just between Caney Valley teams, but also with other schools across all sports.

• Establishes communication and marketing materials for Kincaide services.
• Identifies job opportunities in Oklahoma, Kansas, Texas, and Missouri to increase brand awareness.
• Manages customer service solutions to ensure 100% satisfaction.
• Out of 50 outbound projects, there have been zero customer service issues.

• Ensured team is conducting their duties efficiently and safely.
• Reported any safety events to management to improve workplace processes.
• Fulfilled intake orders for customers.
• Reviewed all completed orders to ensure complete accuracy.

• Problem solved all internal and external house related issues, from changing light fixtures to fixing complex plumbing issues.
• Listened to customer's problems to understand and identify the house-related issues they are experiencing.

• Awarded the "Blue Crew" award, which is when you hit 80% of your sales or higher.
• Interacted with customers to identify their buying preferences and match those with the best possible product.
• Consistently met sales goals including signing up new customers to reward programs.
• Implemented service based skills, always putting the customer and product first.