Brandon LaChapelle
Northville,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
Dicks sporting goods
Novi, MI
02.2025 - Current
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately at the point of sale.
- Resolved customer complaints through effective communication techniques.
- Educated customers on store policies and promotions effectively.
- Collaborated with team members to enhance customer service experiences.
- Handled returns and exchanges following company procedures smoothly.
- Trained new staff on customer service protocols and store operations.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Provided training to new hires on company protocols and best practices on products and services, best practices, and protocols to reduce process gaps.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Strengthened customer retention by offering discount options.
- Excelled in exceeding daily credit card application goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Owner/Operator
A Slice of Paradise
Summerland Key, Florida
10.2004 - 11.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of a busy tropical-themed restaurant.
- Supervised staff training and development for exceptional service.
- Coordinated special events and catering services for diverse occasions.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with health and safety regulations consistently.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Provided leadership support for team members through coaching and mentorship programs.
Education
Some College (No Degree) - Accounting And Finance
Bob Jones University
Greenville, SCSkills
- Customer complaint resolution
- Call handling
- Transaction processing
- Product knowledge
- Inventory management
Timeline
Customer Service Specialist
Dicks sporting goods
02.2025 - Current
Owner/Operator
A Slice of Paradise
10.2004 - 11.2023
Some College (No Degree) - Accounting And Finance
Bob Jones University