Jodi Wojnarowski
New Britain,CT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Big Y World Class Market
Plainville, CT
08.2023 - Current
- Answered incoming customer inquiries regarding product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Manager
Walmart
Wallingford, CT
03.2015 - 07.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier
Wallmart
Anniston, AL
06.2011 - 04.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
Certified Medical Assistant - Medical Assisting
Branford Hall Career Institute
Branford, CT07-2006
High School Diploma -
Platt Technical High School
Milford, CT06-1994
Skills
- Customer Response
- Inter-Department Collaboration
- Problem Resolution
- Customer Complaint Resolution
- Customer Inquiries
- Professional Telephone Demeanor
- Sales
- Product Knowledge
- Willingness To Lead
- Product Promotion
- Refund Management
Timeline
Customer Service Specialist
Big Y World Class Market
08.2023 - Current
Customer Service Manager
Walmart
03.2015 - 07.2023
Cashier
Wallmart
06.2011 - 04.2013
Certified Medical Assistant - Medical Assisting
Branford Hall Career Institute
High School Diploma -
Platt Technical High School