Brandon Laureano
Wawa
Orlando,FL
1
Certification
4
years of professional experience
Professional team coordinator with experience in leading overnight operations. Skilled in team collaboration, conflict resolution, and effective communication. Known for reliability, adaptability, and a results-driven mindset. Strong organizational skills and focus on maintaining efficient workflows and achieving goals. Currently completing Florida Real Estate Sales Associate pre-licensing coursework with a strong interest in residential leasing and apartment locating. Recognized for communication, organization, problem-solving, and creating positive client experiences.
Work History
Overnight Team Supervisor
3 Years 7 Months- Lead overnight operations for a team of 8-12 associates while delivering exceptional customer service in a high-volume retail environment.
- Assist 250-400 customers per shift by identifying needs, recommending products, resolving concerns, and providing personalized service that enhanced customer satisfaction.
- Coordinate staffing priorities and daily operations while consistently meeting overnight productivity goals.
- Coordinated staffing priorities and daily operations to consistently achieve overnight productivity goals while optimizing team performance.
- Managed overnight inventory, truck deliveries, and merchandising to effectively support daily sales goals and ensure product availability.
- Ensure accurate cash handling and compliance with company policies, safety standards, and operational procedures.
Certified Trainer
9 Months- Delivered exceptional guest experiences in fast-paced environment, upholding service standards.
- Trained and mentored new employees on customer service and company procedures, enhancing team readiness.
- Assisted leadership with inventory control and shift preparation, supporting efficient day-to-day operations.
Education
Associate of Arts (A.A.) - Nursing
Associate of Science - Nursing
In Progress, Expected 2029
Skills
Customer Service
Sales & Client Engagement
Customer Relationship Management
Inventory Management
CRM tools
Microsoft Office
Google Workspace
Administrative Support
Scheduling appointments
Conflict Resolution
Resident Relations
Certification
- ServSafe Food Protection Manager
- NRFSP Food Safety Manager
Professional Development
- Florida Real Estate Sales Associate License
- Currently Completing Pre-Licensing Coursework (In Progress, Expected 2026)
Timeline
Overnight Team Supervisor
Wawa
01.2023 - CurrentRead More
Certified Trainer
Chipotle
04.2022 - 01.2023Read More
Seminole State College
Associate of Science from Nursing
Read More
Seminole State College
Associate of Arts (A.A.) from Nursing
Read More