Brandon Lea
Gainesville,FL
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Manager
Sonic Drive-in
Gainesville, FL
11.2021 - Current
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Created monthly reports outlining progress on key initiatives.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Warehouse Supervisor
Dollar General Warehouse
Alachua , FL
07.2019 - 09.2021
- Reviewed invoices for accuracy prior to authorizing payment processing.
- Developed and implemented safety policies and procedures for the warehouse team.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials from incoming trucks.
- Resolved customer inquiries regarding order status or delivery issues promptly.
Education
Certification - Auto Technician
Santa Fe College
Gainesville, FLSkills
- Department Oversight
- Departmental management
- Store management
- Staff Training and Development
- Customer rapport
- Policy Enforcement
Certification
- Certified Phlebotomist
- BLS + CPR Certified
Timeline
Associate Manager
Sonic Drive-in
11.2021 - Current
Warehouse Supervisor
Dollar General Warehouse
07.2019 - 09.2021
Certification - Auto Technician
Santa Fe College
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