Brandon Lee
Fayetteville,NC
Summary
Dependable Fiber Optic Technician with extensive experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. Offering 4 years of vast experience installing, repairing and maintaining cable/fiber lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather.
Overview
8
8
years of professional experience
Work History
Fiber Optic Technician
RLC
02.2024 - Current
- Currently working for RLC which is Contract company partner with Metronet.
- In this field of work I complete work orders for residential/commerical properties to meet guidelines that Metronet has set and also customer expectations.
- Educating customers on what services they will be receiving, how the line will be run and how Eero routers operate through the app.
- Meeting OSHA safety guidelines when operating a 28ft ladder while using a harness, hardhat, safety glasses and safety lanyards to strap in while up on the poles or on service lines. Using Safety cones to protect myself.
- Worked effectively in fast-paced environments.
- Involved with Fiber to the Home or Business
- Skilled at working independently and collaboratively in a team environment.
- Planned layouts to run Fiber into buildings and through walls, attics, and crawl spaces following guidelines set.
- Tested, activated, and troubleshoot equipment after installation
- Being detail-orientated on notes when completing work.
- Proven ability to learn quickly and adapt to new situations.
- Skilled in splicing fiber optic cable
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Looking to further my Fiber Optic career with more knowledge.
Field Coordinator Fiber/Coax Technician
Lightspeed Construction
05.2021 - 02.2024
- Previously worked for Lightspeed which is Contract company partner with Spectrum cable, internet and phone line company.
- In this line of field I was in charge of running coax/fiber lines to residential/commercial properties and completing the service install to meet customer expectations.
- Meeting the standards that Spectrum had set for aerial line and underground lines that had to be run. Meeting OSHA safety guidelines when operating a 28ft ladder while using a harness and safety lanyards to strap in while up on the poles or on service lines
- Diagnostics problems that may arise from poor quality signal for internet, and cable being interrupted do to not enough signal getting through on tap locations.
- Troubleshooting phone lines dealing with ethernet cat 6 lines, 66 blocks, biscuits jacks, was mandatory when switching customers over during commerical installs.
- Performed site surveys for potential and future field locations as part of expansion planning.
- Provided clear instructions for proper field marking when bury drop needed to be completed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Worked with diverse types of weather and ground conditions.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Had to be very detail-oriented when leaving completion notes for the company with work that was completed.
- Learned fiber splicing with telecommunication in order to progress my knowledge and further advance my career.
- Involved with Fiber to the Home.
- Involved with long-haul fiber installation and replacement cables.
- Spliced loose tub and ribbon fiber (area and underground) to and from EPON cabinets to businesses.
- Fitted single- and multi-line fiber optic cables in commercial structures.
- Tested, activated, and troubleshoot equipment after installation
Team Lead PNC Supervisor
Sykes
09.2020 - 05.2021
- Previously worked for Sykes company who is partnered with new line of business called PNC collections
- This line of business requires the Supervisor to review outbound calling that the staff performs for PNC collection customers
- Reviewing complex problems that the staff may encounter when dealing with customers accounts to make proper solutions that may arise during a normal day of work
- Overseeing 15 to 20 agents that make outbound or receive inbound calls from customers to prevent customers from going further delinquent on outstanding debts on their loans
- Communicating directly with PNC clients to resolve customers escalated complaints or matters that might not be able to be handled by staff
- Required at times to perform data entry or pivot tables for reports that is needed by PNC to closely monitor how the agents perform on daily to monthly basis
- In charge of creating new documents when training new staff members on outbound/inbound calls
- Scheduling meeting and coaching with staff to create new opportunities with staff to improve performance when on calls with PNC customers
- Performing quarterly testing on tools that is used by the staff to eliminate flaws that might prevent the staff from fully assisting the customers during a call
- On a daily basis managers must consistently achieve company benchmarks such as revenue, market share, customer growth and retention with new and existing PNC customer clientele
- Always looking to further the Career in IT support/management.
Team Lead Verizon Supervisor
Sykes
02.2019 - 09.2020
- Previously worked with Sykes company who is partnered with Verizon on a line of business called BCGO
- This line of business requires the Supervisor to review wireless phone support for Verizon business customers
- Examining complex problems to assist customers with appropriate solutions that may arise during a normal day of work
- Overseeing 15 to 20 agents that are receiving inbound customer requests or inquiries concerning service, products, equipment and report problem areas
- Communicating with Verizon support directly to resolve majorly of the customer problems, solutions and trends that might occur
- Required at times to perform data entry that is needed for Verizon surveys to better improve current customer service that is being provided to all customers nationwide
- Generating interest in new products or services and connect customers with salespeople when required
- Assisting the company with maintaining adequate inventory of all equipment
- Execute reports for Verizon support to decide critical business decisions that will improve the efficiency of the agents workflow daily
- Can be tasked with reporting the findings to Verizon directly that will help with future issues that may arise
- Always looking to further the Career in IT support/management.
Tier 2 Customer Service Network Agent
Sykes
07.2018 - 02.2019
- Previously worked with Sykes company who is partnered with Verizon on a new line of business called One Fiber
- This is a startup project requires our company to provide network support for Verizon business customers
- Examining complex problems to assist customers with appropriate solutions
- Answering inbound customer requests or inquiries concerning service, products, equipment and report problem areas
- Communicating with team leaders, team members and other teams regarding problems, solutions and trends
- Required to perform data entry that is needed for the startup project
- Generating interest in new products or services and connect customers with salespeople when required
- Assisting the company with maintaining adequate inventory of all equipment
- Execute reports for management to decide critical business decisions that will improve the efficiency of the agents workflow
- Tasked with creating new knowledge articles that will help with issue that will arise
- Always looking to further the Career in IT support/management.
IT Helpdesk Specialist
Circle K
06.2016 - 07.2018
- Previously worked for Circle K Corporation which provided technical support to the stores that call into Helpdesk for a wide range of computer-related issues while actively listening to customer problems
- Analyzes any problems and troubleshoot technical issue that may come across
- Have to follows-up with stores to ensure there problem has been resolved
- Required to provide updates for the knowledge base that the company currently use as solution process to make appropriate changes
- Responsible for ensuring timely process through which problems are controlled
- This also includes problem recognition, research, isolation, resolution, and follow-up steps with the team leads.
- Responsible for maintaining the infrastructure of Circle K
- Able to resolve complex problems immediately, while more complex problems are handle at a timely manner for resolution
- Will use the knowledge management database and help desk system for further knowledge to further assist the clients
- Escalate more complex problems to Senior Level
- Responsible for transmitting customer satisfaction to the store that is serviced throughout Circle K and conducts follow-up to ensure the issue has been resolve
- Familiar with different vendor's network equipment that may come across when troubleshooting over the phone due to the stores wide range of vendor list that Circle K uses.
Education
Computer Networking Degree - Computer Networking And Telecommunications
Fayetteville Tech Community College
Westlake, LA05.2016
High School Diploma -
Westlake High School
Westlake, LA01.2011
Skills
- Adaptability
- Detail Oriented
- Strategic Thinker
- Team Player
- Self-Motivation
- Time Management
- Cable splicing
- Technical training
- Network Troubleshooting
Hobbies and Interests
- Building Computers
- Networks
- Strategic games
Networks
I have always had an interest in networks and how they operate. Working with telecommunication company's has gave me that knowledge to under network infrastructure. How infrastructure get their communication from point A to point B has help me in furthering my career with telecommunications. "Knowledge is power" the more we know the further we can go. Eventually finding a career in fiber optics which is defiantly the wave of the future as networks continue to grow so do we as human beings.
Timeline
Fiber Optic Technician
RLC
02.2024 - Current
Field Coordinator Fiber/Coax Technician
Lightspeed Construction
05.2021 - 02.2024
Team Lead PNC Supervisor
Sykes
09.2020 - 05.2021
Team Lead Verizon Supervisor
Sykes
02.2019 - 09.2020
Tier 2 Customer Service Network Agent
Sykes
07.2018 - 02.2019
IT Helpdesk Specialist
Circle K
06.2016 - 07.2018
Computer Networking Degree - Computer Networking And Telecommunications
Fayetteville Tech Community College
High School Diploma -
Westlake High School
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