Brandon Leonhardt
Logan,UT
Summary
Dedicated and results-oriented Store Manager known for combining sales leadership, customer service excellence, and strategic planning to drive store profitability and elevate the customer experience. I bring a comprehensive understanding of mattress products, sleep solutions, and industry trends, enabling me to effectively lead a team and exceed sales targets.
In my current role, I have successfully managed inventory, and cultivated vendor relationships to optimize product offerings. My analytical skills extend to monitoring sales data and implementing targeted initiatives to enhance both individual and team performance.
I am seeking an opportunity to further my skills and experience in a more challenging role, where my passion for delivering exceptional customer service and achieving excellence can contribute to the overall success and profitability of the business.
Overview
8
8
years of professional experience
Work History
Door To Door Sales Representative
Brio Energy
08.2016 - 08.2017
- Located and targeted potential customers with successful cold-calling techniques.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Completed documentation smoothly to finalize sales.
- Offered customers best-fit, beneficial solutions from available energy product line.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Delivery Assosiate
My Mattress
09.2017 - 09.2018
- Handled storage, identification and delivery of products for clients.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Obtained signatures for delivery documents and packages.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Sales Representative
My Mattress
10.2018 - 12.2019
- Utilized computer software to manage customer accounts and track product status.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Recommended complementary purchases to customers, increasing revenue.
Store Manager
My Mattress
01.2020 - Current
- Handled customer complaints and warranty claims with vendors such as Purple, Intellibed, and Temper-Sealy.
- Communicated with warehouse to ensure proper product levels and inventory control.
- Participated in special events such as seasonal sale promotions, Cache Valley's Home and Garden Show and Ridgeline High School Fundraisers.
- Maintained up-to-date knowledge on product by attending annual World Market in Las Vegas, while establishing connections with potential vendors.
- Ordered merchandise from vendors to maintain proper product flow, and communicated with customers to inform accurate time frames for delivery.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Ridgeline High School
Providence, UT05.2017
Skills
- Store Merchandising
- Inventory Management
- Store operations
- Supplier Monitoring
- Documentation And Reporting
- Customer Relations
Timeline
Store Manager
My Mattress
01.2020 - Current
Sales Representative
My Mattress
10.2018 - 12.2019
Delivery Assosiate
My Mattress
09.2017 - 09.2018
Door To Door Sales Representative
Brio Energy
08.2016 - 08.2017
High School Diploma -
Ridgeline High School
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