Brandon Lewis
Houston,TX
Summary
Personable and dedicated professional with extensive customer service and technical support experience. Strong background in client relations, problem resolution, and benefits coordination within the medical field. Skilled in communication, troubleshooting, and leadership. Seeking to leverage expertise to contribute to organizational success and patient satisfaction.
Overview
11
11
years of professional experience
Work History
RX Benefits Specialist (Medical Field)
CVS Health
04.2024 - Current
- Assist members with prescription benefits, claims, and prior authorization requests.
- Provide clear guidance on coverage, copays, and formulary details to ensure patient understanding.
- Collaborate with healthcare providers, pharmacists, and insurance representatives to resolve benefit issues.
- Maintain compliance with HIPAA and company policies while ensuring high-quality customer service.
Technical Support Specialist
Asurion
02.2018 - 04.2024
- Delivered multi-channel support (phone, email, chat) for customer technical issues.
- Troubleshot hardware/software concerns and coordinated with service providers for repairs.
- Provided technical demonstrations to improve customer product knowledge.
- Consistently recognized for advanced product expertise and customer satisfaction.
Mobility Sales Service Lead
Sutherland Global Services
07.2015 - 01.2018
- Resolved customer concerns with product/service knowledge and friendly communication.
- Supported sales and service transactions while maintaining high satisfaction ratings.
- Trained and mentored new representatives on customer engagement and problem resolution.
Education
Associates Degree - Applied Science
Houston Community College
01-2018
High School Diploma - undefined
Klein Forest High School
01-2011
Skills
- Customer & Client Relations
- Medical Benefits & Claims Support
- Technical Troubleshooting
- Communication & Leadership
- Problem Solving & Conflict Resolution
- Team Collaboration
Timeline
RX Benefits Specialist (Medical Field)
CVS Health
04.2024 - Current
Technical Support Specialist
Asurion
02.2018 - 04.2024
Mobility Sales Service Lead
Sutherland Global Services
07.2015 - 01.2018
High School Diploma - undefined
Klein Forest High School
Associates Degree - Applied Science
Houston Community College