Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Software
Quote
Languages
Interests
Timeline
Hi, I’m

Brandon Lightner

Greenville,NC

Summary

A dynamic and adaptable individual with a proven track record of successfully navigating challenges and achieving results. Possessing strong problem-solving skills and a proactive approach to new tasks, known for creativity and thinking outside the box. Committed to making meaningful contributions and advancing organizational goals, bringing a results-oriented mindset to every project.

Overview

5
years of professional experience

Work History

Meet Me Better

Customer Service Representative
11.2022 - 03.2025

Job overview

  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Citizendum

Sales & Marketing Rep
07.2022 - 11.2023

Job overview

  • Boosted sales revenue by developing and implementing effective marketing strategies.
  • Established strong relationships with clients through exceptional customer service and communication skills.
  • Implemented CRM systems for improved lead tracking and follow-up processes, resulting in more efficient sales operations.
  • Conducted comprehensive market research to identify potential opportunities for business growth.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.

The Spring Movers

Front Desk Moving Coordinator
12.2019 - 04.2022

Job overview

  • Maintained detailed records of all moves, facilitating easy tracking of past projects and future improvements.
  • Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
  • Implemented an organized system to track inventory and ensure proper handling of clients'' belongings during moves.
  • Ensured compliance with all federal transportation regulations as well as state-specific requirements when planning interstate moves.
  • Streamlined the moving process by effectively coordinating with clients, movers, and other stakeholders.
  • Monitored budgets closely on each project; identified opportunities for cost savings without compromising the quality of service provided to clients.

Education

Strayer University
Washington, DC

BBA from Social Media Marketing
06-2027

University Overview

  • President List [Winter Quarter 2024, Spring Quarter 2024]
  • Dean's List [ Summer Quarter 2024, Fall Quarter 2024]
  • Strayer' Strong Academic Scholarship 2024 Fall Quarter
  • 3.8 GPA
  • Phi Theta Kappa Honor Society Inducted Member, Beta Upsilon Psi Chapter – August 2024

Florida State College
Jacksonville, FL

GED
01-2020

University Overview

Skills

  • Strong Communication
  • Organization and time management
  • Active Listening
  • Logical Reasoning Skills
  • Analytical Problem Solving
  • Client Relationship Building
  • Teamwork
  • Computer skills
  • Detail-Oriented Data Input
  • Interpersonal Skills
  • Operations
  • CRM software proficiency
  • Works Well Under Pressure
  • Computer troubleshooting

Certification

  • Driver's License
  • ServSafe Food Handler's Certification
  • Apple Search Add Certification

Accomplishments

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract WorkGig WorkPart Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionCareer advancementFlexible work hoursPaid time off

Software

Microsoft Office Suite

Cloud Tools

Project Management Tools

CRM platforms

Data Analysis Tools

Troubleshooting

Network managing

Basic coding (HTML, CSS, Phyton)

Creative software skills (Adobe Creative Cloud)

Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Languages

English
Full Professional
Spanish
Limited Working

Interests

Food

Traveling

Community Volunteering

Fishing

Weekend Basketball Games

Timeline

Customer Service Representative
Meet Me Better
11.2022 - 03.2025
Sales & Marketing Rep
Citizendum
07.2022 - 11.2023
Front Desk Moving Coordinator
The Spring Movers
12.2019 - 04.2022
Strayer University
BBA from Social Media Marketing
Florida State College
GED

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Brandon Lightner