Brandon Lilly
Edgewater,FL
Summary
Dynamic Senior Store Manager at Mattress Firm with a proven track record of exceeding sales targets and optimizing store operations. Skilled in inventory control and team leadership, I foster a collaborative environment while enhancing customer service. Achieved significant profitability improvements through strategic pricing and effective merchandising. Experienced with managing high-volume retail environments, ensuring operational efficiency and customer satisfaction. Utilizes strategic planning to drive sales and improve store performance. Track record of fostering team collaboration and adapting to dynamic retail demands.
Overview
8
8
years of professional experience
Work History
Store Manager / Finance Manager
Farmers Home Furniture
09.2025 - Current
- Led daily operations, ensuring optimal inventory management and store presentation.
- Trained and mentored team members to enhance customer service and sales techniques.
- Analyzed sales data to develop strategic merchandising plans that increased product visibility.
- Implemented staff scheduling processes to improve coverage during peak shopping hours.
- Performed Credit Inquiries and made decisions for approvals/denials.
- Oversaw all credit applications submitted by Credit Reps.
Senior Store Manager
Mattress Firm
10.2023 - 08.2025
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
Community Service Aide
City of New Smyrna Beach
09.2022 - 08.2023
- Assisted Law Enforcement with daily tasks that did not require a Fully Sworn Law Enforcement Officer.
- Assisted the Public with day to day things such as Lost Property, Found Property, General Communication.
- Maintained routine property checks of the city, ensuring doors were locked, businesses were closed, as well as maintaining parks.
- Responding to accidents or routine calls for service.
- Coordinated community outreach programs to enhance resident engagement and participation.
- Developed educational materials promoting local services and resources for residents.
Sales and Leasing Consultant
Mazda of Fort Myers
11.2020 - 04.2022
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
Assistant Business Office Manager
CarMax
02.2019 - 10.2020
- As an Assistant Business Office Manager, my roll was to develop new/current Office Associates.
- Handle Customer Information such as Drivers License Information, Social Security Numbers, Cell Phone numbers, cash and checks, as well as credit lenders.
- Provide additional sales, either with the sale rep, or by additional adds on, on the backend.
Sales Representative
CarMax
09.2017 - 01.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
High School Diploma -
The Bishop of Hereford Bluecoats School
Herefordshire, United KingdomSkills
- Store operations
- Staff management
- Inventory control
- Employee scheduling
- Facility management
- Data management
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Team leadership
- Customer relations
Accomplishments
- Successfully became the number one Senior Store Manager in the region for the first 4 months of taking on the position. Consistently strayed Top 5 throughout the entire time of being an SSM.
- Increased sales by 35% by coaching department managers on new merchandising standards.
Timeline
Store Manager / Finance Manager
Farmers Home Furniture
09.2025 - Current
Senior Store Manager
Mattress Firm
10.2023 - 08.2025
Community Service Aide
City of New Smyrna Beach
09.2022 - 08.2023
Sales and Leasing Consultant
Mazda of Fort Myers
11.2020 - 04.2022
Assistant Business Office Manager
CarMax
02.2019 - 10.2020
Sales Representative
CarMax
09.2017 - 01.2019
High School Diploma -
The Bishop of Hereford Bluecoats School