Kaitlyn Cross
Beavercreek
Summary
6 years retail store manager experience, 10 years retail customer service experience.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager/Store Manager
Gabes, Gabriel Brothers
Beavercreek
12.2021 - Current
- Running store as assistant store manager,
- Working weekends as needed, extended hours.
- Scheduling and doing payroll weekly.
- Handing all hiring and interview processes.
- Processing full trailers 3 to 5 days a week.
- Led team meetings to discuss goals and improve performance strategies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Getting to know all the customers, regular customers coming in a few times a week to talk and shop. Having the pleasure of meeting great people.
- Assisted in managing daily store operations and staff schedules.
- Trained and supervised team members on customer service standards.
- Ensured compliance with company policies and safety regulations.
Manager/Sales Retail Lead
Cracker Barrel
Dayton
04.2016 - 01.2022
- Maximizing profits.
- Cash handling.
- Suggesting product knowledge and engaging with every guest.
- Multitasking but always communicating and helping guests is main priority to maximizing profits.
- Delegating tasks and projects to assure all is up to company standards.
- Forecasting sales, Constructing a sales plan, executing the correct schedules for 20+ employees.
- Leaders, coworkers, and district managers as a team to make a successful store and work environment.
- Assuring a positive attitude and work environment.
- Following directives, planoguides and resets properly to company expectations.
- Replenishment and fulfillment in between peak time.
- Inventory count and adjustments.
- Receiving and unloading truck.
Education
Associate's degree - Business Management, Art Education
Sinclair Community College
Fairborn, OH 08.2020 - 01.2023
Skills
- Customer service
- Communication skills
- Computer Networking
- Payroll administration
- Sales forecasting
- Time management
- Upselling and cross selling
- Performance evaluations
- POS systems operations
- New hire training
- Store operations
- Strategic merchandising
- Vendor management
- Store organization
- Operations oversight
- Department oversight
- Visual merchandising
- Team leadership
- Loss prevention
Timeline
Assistant Store Manager/Store Manager
Gabes, Gabriel Brothers
12.2021 - Current
Associate's degree - Business Management, Art Education
Sinclair Community College
08.2020 - 01.2023
Manager/Sales Retail Lead
Cracker Barrel
04.2016 - 01.2022