Brandon L. Larson
Brainerd,MN
Summary
Dynamic leader with over 28 years of experience in the financial and customer service sectors, specializing in building strong client relationships. Possesses 18 years of leadership expertise and a proven track record of driving sales growth for over a decade. Core competencies include strategic planning, conflict resolution, and performance optimization, contributing to exceptional team productivity. Committed to leveraging organizational and motivational skills to excel in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Team Leader
Rural Minnesota Concentrated Employee Program
Brainerd, USA
03.2024 - Current
- Lead the overall operations of the Brainerd location.
- Orchestrate and execute results-driven plans to prioritize and manage partner and participant relationships, productivity, and employee development, while ensuring strict compliance with the company’s quality constraints.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Organized and led weekly meetings with staff to review project progress, identify challenges, and devise strategies.
- Boost awareness of the company’s vision and brand, and cultivate positive rapport with community stakeholders.
- Audited documents to verify compliant policies and procedures.
- Collaborated with other locations to streamline processes and improve company-wide cooperation.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Mortgage Senior Escalation Underwriter
Network Capital
11.2021 - 07.2022
- Demonstrated expertise in federal regulations and regulatory agencies.
- Assessed fraudulent activities, highlighting effects of underwriting on customer service.
- Served as the main point of contact on high-profile underwriter escalations, while resolving operating system and underwriting issues.
- Trained and mentored direct reports, delivered performance reviews, facilitated discussions for improvement, and offered developmental feedback to maintain high standards.
- Created training modules, completed audits, provided constructive feedback, and partnered with leadership. Provided thorough, high-quality research reviews, problem-solving, and issue resolution on credit, income, assets, or collateral issues.
- Exercised underwriter authority aligning with corporate risk parameters.
- Stayed updated on evolving regulations and guidelines in the mortgage sector.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Prepared and presented reports on loan activities and performance to the Vice President.
Mortgage Sales Consultant/Branch Manager
Bay Equity Home Loans | Keller Mortgage | Bremer Bank
11.2012 - 04.2021
- Fostered collaboration among customers, processors, bankers, underwriters, and financial advisors to ensure seamless loan closings.
- Handled diverse product lines including portfolio loans, home improvement loans, and government-backed options.
- Guided borrowers through loan application process and closing requirements.
- Collaborated with cross-functional teams to craft tailored solutions for clients.
- Developed and sustained internal partnerships with a variety of banking professionals, including Customer Service Reps and Insurance Agents while keeping strong connections with local real estate agents.
- Increased brand awareness of Mortgage entity.
- Built a comprehensive client portfolio by originating mortgages.
- Maximized efficiency through CRM systems.
- Created and conducted educational seminars for clients, customers, and partners.
Vice President of Operations
Wells Fargo Bank, N.A.
10.2003 - 10.2012
- Devised and implemented strategic plans to enhance customer satisfaction, reduce cost per loan, and strengthen client relationships.
- Directed multiple project teams to achieve organizational goals.
- Directed multiple business units while optimizing P&L, cost efficiency per loan, and operational productivity.
- Developed and applied business and education plans, ensuring compliance with all relationship requirements and procedures.
- Cultivated collaboration across multiple stakeholders including direct and indirect reports.
- Formulated and executed talent acquisition techniques, capacity management tactics and recruitment plans for every business area to meet company targets.
- Conducted weekly training sessions focusing on customer service and effective communication.
- Developed detailed departmental procedures and policies for operational consistency.
- Allocated and guided resources to optimize team performance.
- Optimized workforce efficiency via consistent performance management.
- Fostered a collaborative and ethical workplace by implementing non-discriminatory practices.
- Directed, tracked, and evaluated workflows using tailored data collection strategies to optimize resource allocation.
- Prepared and coached direct reports on preparing performance reviews, conducting performance discussions, and provided developmental feedback/coaching to ensure effective performance
- Collaborated with human resources and direct reports on selection, disciplinary decisions, and performance measures.
- Aligned staff with business area and organizational mission, vision, values, and strategic priorities.
- Oversaw and executed dynamic change management strategies.
- Adopted proactive approach to identify process inefficiencies and opportunities for improvement, engaging team members in solutions.
Education
Associate Applied Science Degree - Leadership
Central Lakes College
Brainerd, MNBachelor’s Degree - Business Management
The College of Saint Scholastica
Duluth, MNAssociate in Arts Degree - Generals
Central Lakes College
Brainerd, MNSkills
- Effective Communication
- Public Speaking
- Presentation Skills
- Analytical Reporting
- Process Management
- Project Coordination
- Performance Metrics Development
- Results Evaluation Expertise
- Data Compilation
- Statistical Analysis
- Service Excellence
- Effective Under Pressure
- Strategic Prioritization
- Collaborative Teamwork
- Strategic Leadership
- Regulatory Analysis
- Effective Resource Utilization
- Service Program Optimization
- Performance Improvement
- Effective Conflict Management
- Project Planning
- Professional Mentoring
Accomplishments
- Led the overall work group to maintain a top position in customer satisfaction, quality, and efficiency
- Secured multiple leadership awards for delivering outstanding results
- High success rate in employee mentorship and performance management
- Consistently obtained 4 and 5 annual performance ratings
Timeline
Team Leader
Rural Minnesota Concentrated Employee Program
03.2024 - Current
Mortgage Senior Escalation Underwriter
Network Capital
11.2021 - 07.2022
Mortgage Sales Consultant/Branch Manager
Bay Equity Home Loans | Keller Mortgage | Bremer Bank
11.2012 - 04.2021
Vice President of Operations
Wells Fargo Bank, N.A.
10.2003 - 10.2012
Associate Applied Science Degree - Leadership
Central Lakes College
Bachelor’s Degree - Business Management
The College of Saint Scholastica
Associate in Arts Degree - Generals
Central Lakes College
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