BRANDON LUGO
Maverick Gaming
Centennial,CO
19
years of professional experience
Motivated professional seeking to leverage diverse skills in the gaming industry. Quick learner with a commitment to delivering exceptional customer experiences and exceeding expectations. Strong communicator dedicated to maintaining high standards and consistently achieving results.
Work History
Casino Shift Manager
3 Years 7 Months- Resolved customer complaints & gaming disputes promptly to enhance guest satisfaction.
- Coordinated slot, table, and cage teams to maintain smooth shift transitions.
- Monitoring gaming activities to prevent fraud or suspicious activity.
- Managed cash handling procedures to ensure accuracy and integrity of financial transactions.
- Supervised casino floor operations, ensuring compliance with gaming regulations and house policies.
- Communicated with surveillance and security teams to address incidents and irregularities.
STOCK ASSOCIATE
3 Years- Managed 3 stock rooms, optimizing space for efficient and user-friendly access for the selling team.
- Managed all inventory levels through bi-annual inventories and monthly cycle counts. Six inventories were successful and met brand standards with less than 0.5% shrink.
- Ensured compliance with brand loss prevention policies to safeguard company assets. - Followed all brand policies to ensure minimal loss for the company. Ranging from in-store policies, online orders, client orders, and shipment to and from. Thoroughly investigated any variances in products.
STOCK ASSOCIATE
4 Years- Assisted sales associates in locating stock and providing selling options to enhance customer experience.
- Assisted with daily opening and closing procedures for store operations.
- Managed stock room, conducted stock inventory, and implemented loss prevention strategies.
- Managed stockroom organization, maintaining accurate placement of merchandise and back-of-house workflow.
- Processed incoming shipments, verifying style, color, and size details against packing slips.
OPERATIONS COORDINATOR
7 Years- Advanced to operations coordinator and supported all stores in the region.
- Coordinated daily store operations, aligning merchandising, inventory, and administrative priorities across cross-functional teams.
- Managed purchase orders, shipment tracking, and receiving workflows to support timely product availability.
- Managed inventory reconciliations, ensuring accurate stock records and timely issue resolution.
- Coordinated daily operational workflows to support store and corporate teams.
Education
High School Diploma
Skills
I have spent the past year working as a CSM for Maverick Gaming at the Grand Z
Dragon Tiger Casinos and have over 16 years in luxury retail operations experience. Learning new concepts and adapting to the needs of the business. I was able to learn various skills throughout my journey such as communication
teamwork
organization
problem solving
and developing a strong work ethic. Understanding how a business is run from ops to the selling floor.
Team management
Surveillance monitoring
Guest relations
Cash management
Accomplishments
Won Employee of the month in August of 2025 and was a finalist for employee of the year 2025
LEADERSHIP
- Teamwork Skills - Working diligently and effectively with all departments.
- Leadership Skills - Delegating tasks to create a productive and efficient environment.
- Self-Management - Productively tasking to ensure all projects were completed daily
Timeline
Casino Shift Manager
Maverick Gaming
03.2023 - CurrentRead More
STOCK ASSOCIATE
ZIMMERMANN
01.2019 - 01.2022Read More
STOCK ASSOCIATE
CHRISTIAN LOUBOUTIN
01.2015 - 01.2019Read More
OPERATIONS COORDINATOR
TORY BURCH
01.2008 - 01.2015Read More
Rosamond Assembly of God
High School Diploma
Read More