Summary
Work History
Education
Skills
Timeline
Generic

Brandon Lynch

Forest City,NC

Summary

With a proven track record at Transcom Worldwide, I excel in technical problem-solving and delivering superior customer service. My expertise in network diagnostics and active listening has significantly enhanced support service quality, achieving high customer satisfaction. Skilled in both hard and soft skills, I adeptly balance technical support with empathetic customer interactions.

Work History

Technical Support Representative

Transcom Worldwide
Denver, CO
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Copy and Print Supervisor

Staples
Forest City, NC
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Promoted business' development by building and maintaining relationships with new clients.

Sales Associate

Cricket Wireless
Forest City, NC
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.

Customer Service Representative

Conexxus
Cleveland, OH
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Identified upselling opportunities to increase revenue generation.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

High School Diploma -

Rutherford Opportunity Center
Forest City, NC

Skills

  • Technical Problem-Solving
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer Service Specialist
  • Call center operations
  • Active listening
  • Microsoft outlook
  • Network diagnostics
  • Application support
  • Data recovery
  • Complaint resolution
  • Windows 10

Timeline

Technical Support Representative

Transcom Worldwide

Copy and Print Supervisor

Staples

Sales Associate

Cricket Wireless

Customer Service Representative

Conexxus

High School Diploma -

Rutherford Opportunity Center

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Brandon Lynch