Summary
Overview
Work History
Education
Skills
Email
Phone
Home Location
Max Commute
Travel Preference
Employment
Personal Qualifications
Timeline
Generic

Brandon Lyon

Collinsville

Summary

Dynamic Field Service Lead at Kelvion with expertise in equipment maintenance and troubleshooting. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and problem-solving. Recognized for training junior technicians and ensuring safety compliance, fostering a collaborative work environment while delivering high-quality service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Field Service Lead

Kelvion
Catoosa
11.2024 - Current
  • Replaced faulty parts or components following diagrams or blueprints.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Adjusted functional parts of devices or control instruments according to specifications.
  • Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
  • Installed electrical wiring for new installations as needed.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Performed routine maintenance on machinery to ensure optimal performance.

Northeastern Production Technician

Standley Systems
Chickasha
10.2012 - 10.2024
  • Fiery Tier 1 trained, Color and black and white, certified in all Ricoh products including wide format and production
  • Provided training to end users on how to use the printers correctly.
  • Performed regular maintenance on printers to ensure optimal performance.
  • Assisted customers with network printing problems.
  • Troubleshot and resolved printer hardware issues.
  • Analyzed customer's current printing needs in order to recommend appropriate solutions.
  • Conducted quality assurance tests on newly installed printers prior to release.
  • Performed detailed analysis of customer's printing environment before installation of a new system.
  • Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
  • Repaired broken components of laser printers, such as drums and transfer belts.
  • Investigated complaints from customers about poor print quality or other related issues.

Desktop Solutions Technician

Precision Document Solutions
Carillon
01.2010 - 10.2012
  • Desktop solutions and printer upkeep and repair
  • Left for a better job I.C. of Oklahoma (bus plant)

Education

Some college -

University of Phoenix
Phoenix, AZ
01.2007

High School -

Skiatook high School
Skiatook, OK
01.2000

Skills

  • Equipment maintenance and troubleshooting
  • Installation and network printing
  • Quality assurance and customer service
  • Problem solving
  • Safety compliance
  • Team collaboration
  • Documentation skills
  • Parts replacement
  • Customer analysis
  • Time management
  • Calm under pressure
  • Friendly, positive attitude
  • Cultural awareness
  • Customer relations
  • Dependable and responsible
  • Decision-making
  • Communication

Email

brandonlyon1981@yahoo.com

Phone

918-978-2626

Home Location

12800 N. 95th East Ave, Collinsville, OK, 74021

Max Commute

As needed

Travel Preference

Negligible

Employment

Standley Systems, 528 W Iowa Rd, Chickasha, OK, 10/01/12, 27.75, Tulsa area manager, True, False, False, Some college, English, Ricoh certified for low, mid, high volume, production and wide format, Precision Document Solutions, 1100 Vallwood Pkwy, Carillon, TX, 01/01/10, 10/01/12, Desktop solutions and printer upkeep and repair, I.C. of Oklahoma (bus plant), 2322 N Mingo Rd, Tulsa, OK, 74116, 02/01/09, 12/31/09, Heavy assembly experience

Personal Qualifications

  • Exceptional ability to learn fast and follow directions
  • Conscientious, meticulous, high-energy self-starter who takes great pride in work
  • Able to meet tight deadlines

Timeline

Field Service Lead

Kelvion
11.2024 - Current

Northeastern Production Technician

Standley Systems
10.2012 - 10.2024

Desktop Solutions Technician

Precision Document Solutions
01.2010 - 10.2012

Some college -

University of Phoenix

High School -

Skiatook high School

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Brandon Lyon