Brandon Majewski
IT Professional
Tinley Park,IL
Summary
SUMMMARY Experienced IT Support Specialist offering 14+ years of hands-on computer and systems support with strong technical, written, organizational, and customer service skills.
Overview
14
14
years of professional experience
1
1
years of post-secondary education
Work History
Level II IT Support Technician
Ozinga Bros
Mokena, IL
01.2017 - Current
- Manage and support all PCs and Laptops (specializing in HP) devices in our country-wide environment
- Autotask/Datto ticketing software and Endpoint management for device management and remote software deployment
- Support all company software at a higher level
- On-board/off-board all employees with their devices
- Manage and continually update the company Windows 10 operating system image using Quest(Dell) KACE
- Microsoft Office365 portal and admin tools for licensing and all support
- Citrix Support
- Maas360 Mobile Device Management
- ScreenWise(ScreenConnect) remote support software
- Apple Iphone support
- Specialize in HP devices with vast experience in models ranging from early 2000s to the latest Elite series devices on the market
- Can diagnose and replace all hardware components including motherboards and CPUs
- Train and mentor lower-level helpdesk support staff
IT Support Specialist / Systems Analyst
Pronger-Smith MedicalCare / DuPage Medical Group
Lisle, IL
07.2008 - 01.2016
- Still support and manage systems from the Pronger-Smith environment
- Manage and support 25+ muti specialty medical applications
- Experience using the Compucom ticket system
- Offsite/field work
- Experience includes supporting users in a variety of operating systems: Windows xp/7/8/10 Windows 2003/2008 servers, and Exchange Server 2003,
- Administered and supported Windows Server 2003/2008, Active Directory, IIS Web servers and SQL Server databases, EMC Avamar backup and recovery, Symantec Backup Exec and Symantec Endpoint Antivirus
- Provide network support, maintenance, and upgrades for Windows 2000/2003/2008, Standard & SBS servers), which includes primary support for Exchange 2000/2003/2007 server, Windows 2000/2003 Terminal servers
- Supporting large Windows based environment consisting of domain controllers, application servers, web servers, and supported over 80 production servers
- System support using logmeinrescue and VPN, Remote desktop support, desktop, laptop (software and hardware) support, mobile devices (Blackberry, Iphone, Android)
- Desktop hardware support, for the technology helpdesk, desktop setup, computer deployment, application support, and computer hardware issues
- Successfully managed Citrix Virtual Desktop, Citrix XenApp, Citrix XenDesktop, VMware &EMC Storage Area Network deployments
- I also provide remote connection support (Citrix), I help users troubleshoot connection issues, citrix receiver installation, support for issues with AnyConnect, basic WYSE terminal support
- Helped configure and administer server consolidation program through use of VMware ESX server and VMware VirtualCenter
- Other responsibilities include troubleshooting various server and network connectivity issues as well as process flow problems and consulting on the implementation of a new mobile device initiative that includes Apple iOS devices that will be managed by AirWatch
- Using Labtech to push updates, stop processes and check on individual systems without having to remotely log in to client computers
- Training new physicians, physician assistants, and advanced practice registered nurses to use Dragon Naturally Speaking, and electronic Hospital Information Systems
- Installed and configured server, ups, computers, laptops, wireless router, modem, switch, network printer, local printer, multi functional printer and other network equipment
- Installed wireless networks using Cisco 1200 APS, Cisco 2106, and 5500 wireless LAN controllers, Meraki open source Wi-fi APS
- I am fluent in the AllScripts (tm) computer based EHR and PM systems, and possess strong computer skills
- Serve as primary contact during the NextGen Implementation, monitoring and ensuring progress throughout the project, site assessment, identification of technology needs for NextGen EHR system use;
- Citrix - monitored number of users per Citrix server and sessions, reset disconnected sessions, add users to Citrix security groups and Citrix policies - Citrix 4
- Managed the installations of equipment into the data center by creating an inventory spread sheet to track current power utilization and proposed power utilization on both UPS systems to ensure we did not exceed our limitations
- Pulls telecommunications/data cabling through many different types of building architectures, such as: buried conduit routed between buildings, telephone poles (aerial runs), ceilings, raised floors, cable troths, and A/V and network cabling installation
- Managed digital media production such as banner ads, uploading contents of DVDs, flash drives, digital sales kits, and digital display Extensive Client contact, Vendor Management thru delivery
- Responsible for all facets of security, including but not limited to keycards, genetec security center software, maintenance of equipment and troubleshooting
- Break/fix support, save and transfer user's data from one PC to another in case of hard drive failure or user having their PC upgraded
- Maintained, installed and inventoried networking equipment, ranging from Cisco Catalyst Distribution, Access, Core switches and Routers, Patch Panels, Palo Alto switches, Dell Servers, Mitel Phone Hardware
Medical Records Shift Lead/ROI Specialist
05.2004 - 06.2008
- In September 2005 I got promoted to Lead Health information Clerk for the evening shift
- I made schedules and assigned tasks to the 5 other employees on my shift
- Release of information specialist duties: Complete release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
Medical Records Clerk
08.2000 - 04.2004
- As the medical records clerk I was responsible for maintaining each patient's medical records, sending and receiving documentations for patient's records, and filing.
Education
High School Diploma -
Dwight D. Eisenhower
01.1998 - 01.2002
Moraine Valley Community College
01.2003 - 01.2004
Skills
Troubleshooting
Project support
Project Management
Performance improvement
Team Training
Written/Verbal Communication
Issue Analysis
Timeline
Level II IT Support Technician
Ozinga Bros
01.2017 - Current
IT Support Specialist / Systems Analyst
Pronger-Smith MedicalCare / DuPage Medical Group
07.2008 - 01.2016
Medical Records Shift Lead/ROI Specialist
05.2004 - 06.2008
Moraine Valley Community College
01.2003 - 01.2004
Medical Records Clerk
08.2000 - 04.2004
High School Diploma -
Dwight D. Eisenhower
01.1998 - 01.2002