Brandon Martinez
Bakersfield,CA
Summary
Experienced Healthcare Operations and Practice Management professional with 8+ years in outpatient clinical environments. Proven ability to oversee daily clinic operations, lead and develop teams, and ensure regulatory compliance while maintaining a patient-first culture. Skilled in care coordination, quality improvement initiatives, KPI monitoring, and operational decision-making in high-volume settings. Recognized for clear communication and driving measurable improvements aligned with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
North East Walk-In Clinic
Bakersfield, California
10.2022 - Current
- Lead day-to-day operations of a high-volume outpatient clinic, ensuring safe, efficient, and compliant patient care delivery.
- Supervise, coach, and develop clinical staff, fostering accountability, teamwork, and continuous improvement.
- Manage staffing, scheduling, and workflow optimization to align clinic capacity with patient demand.
- Track operational KPIs and supported quality improvement initiatives to maintain regulatory compliance and improve outcomes.
Surgical Observation
Bakersfield Specialist Surgical Center
Bakersfield, California
07.2020 - 10.2022
- Observed surgical procedures to develop a strong understanding of clinical workflows, safety protocols, and interdisciplinary coordination in procedural settings.
- Documented intraoperative observations accurately and professionally, reinforcing attention to detail, compliance awareness, and process understanding.
- Built effective working relationships with surgeons, anesthesiologists, and OR staff, supporting clear communication and collaborative care environments.
Research Assistant
Kern Medical Center - Emergency Department
Bakersfield, California
03.2018 - 10.2022
- Supported emergency research operations through accurate data collection and regulatory-compliant reporting.
- Collaborated with physicians and multidisciplinary teams, demonstrating professionalism and credibility in provider-facing environments.
- Co-authored a peer-reviewed publication, showcasing strong analytical, writing, and evidence-based communication abilities.
Medical Assistant
Bakersfield Neuroscience & Spine Institute
Bakersfield, California
05.2017 - 10.2022
- Delivered clear, patient-centered communication of complex treatment plans, supporting patient understanding, adherence, and overall experience.
- Coordinated care across hospitals, imaging centers, and specialty providers to ensure timely services, continuity of care, and efficient clinical workflows.
- Partnered closely with physicians and clinical staff to build trust, support care delivery, and maintain a collaborative, team-based care environment.
Medical Assistant
Northeast Walk-In Clinic
Bakersfield, California
05.2017 - 10.2022
- Educated patients on treatment plans, medications, and follow-up care, supporting adherence, safety, and positive patient outcomes.
- Maintained accurate EMR documentation and supported standardized clinical workflows to ensure regulatory compliance and operational efficiency.
- Collaborated daily with physicians and clinical staff in a high-volume outpatient setting to support coordinated, team-based care delivery.
Education
Master of Business Administration - Healthcare Administration (In Progress) -
University of North Carolina At Pembroke
Bachelor of Arts - Psychology -
California State University, Bakersfield
Associate of Arts - Psychology -
Bakersfield College
Skills
- Clinic & Outpatient Operations Management
- Team Leadership, Coaching & Development
- Patient Experience & Quality Improvement
- Budget Awareness & Expense Management
- Regulatory, HIPAA & Safety Compliance
- Staff Scheduling & Workflow Optimization
- KPI Monitoring & Performance Reporting
- Supply Chain, Inventory & Vendor Management
- Cross-Functional Clinical Collaboration
- Provider, Staff & Patient Communication
Accomplishments
Co-author on a peer-reviewed medical journal publication (Details available upon request)
Certification
- Basic Life Support (BLS) – Current
- Advanced Cardiovascular Life Support (ACLS) – Current
Volunteer Work
- Golden Valley High School Baseball - Assistant Coach
- Adopt-a-Street Volunteer
Timeline
Operations Manager
North East Walk-In Clinic
10.2022 - Current
Surgical Observation
Bakersfield Specialist Surgical Center
07.2020 - 10.2022
Research Assistant
Kern Medical Center - Emergency Department
03.2018 - 10.2022
Medical Assistant
Bakersfield Neuroscience & Spine Institute
05.2017 - 10.2022
Medical Assistant
Northeast Walk-In Clinic
05.2017 - 10.2022
Master of Business Administration - Healthcare Administration (In Progress) -
University of North Carolina At Pembroke
Bachelor of Arts - Psychology -
California State University, Bakersfield
Associate of Arts - Psychology -
Bakersfield College