Brandon Martinez
Houston,TX
Summary
Motivated Banking Professional experienced in retail banking operations and client relationship management. Delivered tailored financial solutions by identifying client needs and performing account servicing while upholding compliance and service standards. Bilingual in English and Spanish, equipped with strong analytical and communication skills, focused on advancing into a Relationship Banker role and pursuing long-term career goals in corporate and bank law.
Overview
7
7
years of professional experience
Work History
Associate Banker (ME)
J.P. Morgan Chase Bank
Spring, TX
07.2024 - Current
- Facilitated opening of new checking and savings accounts while supporting customers with credit card applications and additional banking products, driving account growth.
- Executed account maintenance and assisted clients with banking transactions, ensuring compliance with bank policies and enhancing customer satisfaction.
- Informed clients about banking products and services at J.P. Morgan Chase, enhancing their understanding and engagement with available financial solutions.
- Identify customer financial needs and refer clients to specialists for investment, lending, and financial planning services.
- Deliver high-quality customer service by resolving client issues efficiently and strengthening long-term client relationships.
Shift Lead
Walgreens
Shenandoah, TX
07.2023 - 06.2024
- Supervised daily operations, ensuring efficient workflow and collaboration among team members.
- Opened and closed the store while ensuring operational readiness and adherence to company procedures.
- Managed cash handling, safe counts, returns, refunds, and order voids.
- Resolved customer concerns, upholding high standards of customer service and satisfaction within the team.
- Assisted with inventory management and product restocking, supporting timely fulfillment of warehouse orders.
Customer Service Associate /Retail Pharmacy Assistant
Walgreens
Spring, TX
01.2021 - 07.2023
- Supported pharmacy staff in processing prescriptions, organizing files, managing orders, and assisting customers to enhance service quality.
- Executed data entry for patient profiles, billing information, and prescription orders in pharmacy software to maintain accurate records.
- Delivered efficient checkout service, ensuring accurate cash register transactions for customer satisfaction.
- Supported inventory management and store organization to improve operational efficiency.
Student Election Worker
Harris County, Texas
Spring, TX
11.2020 - 11.2020
- Guided voters through the voting process by providing accurate information and assistance.
- Coordinated polling location operations to ensure organization and compliance with election procedures.
- Enforced secure check-in procedures and monitored visitor access to uphold election integrity.
- Provided administrative support including record keeping and log maintenance.
Lawn Service
B&M Lawn Service
Spring, TX
01.2019 - 01.2020
- Operated landscaping equipment to enhance property aesthetics and support maintenance services.
- Maintained safe, organized work environments to facilitate smooth team operations.
- Assisted with equipment setup and maintenance, contributing to timely job completion.
Education
Bachelor of Arts - Political Science, Legal Studies
University of Houston
12-2025
High School Diploma -
Carl Wunsche Sr. High School
Spring, TX05-2022
Skills
- Bilingual Communication: Fluent in English & Spanish
- Professional Communication & Client Relations
- Sales Development & Product Referrals
- Analytical & Critical Thinking
- Leadership & Team Supervision
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Organization & Goal-Oriented Planning
- Financial Transaction & Cash Handling
Timeline
Associate Banker (ME)
J.P. Morgan Chase Bank
07.2024 - Current
Shift Lead
Walgreens
07.2023 - 06.2024
Customer Service Associate /Retail Pharmacy Assistant
Walgreens
01.2021 - 07.2023
Student Election Worker
Harris County, Texas
11.2020 - 11.2020
Lawn Service
B&M Lawn Service
01.2019 - 01.2020
Bachelor of Arts - Political Science, Legal Studies
University of Houston
High School Diploma -
Carl Wunsche Sr. High School