Brandon Mauermann
Frisco,TX
Summary
Results-driven Operations Manager with over 6 years of progressive leadership experience managing high-volume operations across the entertainment, hospitality, and logistics industries. Proven success leading teams of 300+ employees, overseeing complex operations serving up to 13,000 guests daily, and driving improvements in safety, efficiency, customer experience, and operational performance. Experience in P&L management, workforce planning, talent acquisition, process improvement, safety compliance, employee development, and cross-functional leadership. Recognized for building high-performing teams, optimizing business operations, and delivering measurable results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Area Operations Supervisor
Universal Studios
Frisco, TX
02.2026 - Current
- Lead daily operations across 19 attractions, including 13 rides, 3 splash pads, and 3 interactive play areas serving up to 13,000 guests daily.
- Manage workforce planning, scheduling, and labor optimization for 300+ employees in a high-volume entertainment environment.
- Direct attraction commissioning, operational readiness, and safety training while maintaining strict regulatory and company compliance standards.
- Partner with engineering, maintenance, and operations leadership to maximize attraction uptime, operational efficiency, and guest satisfaction.
- Conduct operational inspections, safety audits, and compliance reviews to ensure world-class operating standards.
- Support recruiting efforts through interviewing, onboarding, and leadership development initiatives.
Attractions Lead
Netflix
Dallas, TX
09.2025 - 02.2026
- Supported operational changes that cut average guest wait times by 10–15 minutes and increased daily guest throughput by approximately 2000 guests.
- Managed daily operations for large-scale immersive entertainment experience tied to globally recognized intellectual property.
- Guided team of 85 performers, hosts, and operational staff to deliver strong guest engagement and consistent service.
- Built and delivered training sessions on safety, guest interaction, performance quality, and operational excellence.
- Worked with cross-functional teams to deliver smooth live entertainment experiences while meeting operational standards.
- Partnered with technical teams to resolve operational system issues and strengthen attraction performance.
- Coached leadership growth and continuous improvement to improve operational consistency.
General Manager
IHOP
Frisco, TX
11.2022 - 08.2025
- Directed all restaurant operations for a $2.1 million annual business with full responsibility for P&L performance, labor management, food cost controls, and operational execution.
- Led, coached, and developed a team of 46 employees, fostering a culture centered on accountability, teamwork, and guest satisfaction.
- Recruited, interviewed, hired, and on-boarded team members while supporting long-term employee development and retention.
- Increased sales by improving operational execution, customer service, staffing strategies, and overall restaurant performance.
- Reduced operating expenses through labor optimization, inventory management, waste reduction, and process improvements.
- Managed scheduling, forecasting, inventory control, vendor relationships, and daily financial performance.
- Ensured full compliance with ServSafe, OSHA, health department regulations, and company operating standards.
Warehouse Team Lead
Nebraska Furniture Mart
The Colony, TX
08.2018 - 11.2022
- Supervised warehouse operations for a 12-person team supporting high-volume distribution and logistics operations.
- Improved productivity through workflow optimization, employee coaching, and operational process improvements.
- Coordinated shipping, receiving, inventory accuracy, and warehouse logistics to maintain efficient daily operations.
- Trained employees on equipment operation, warehouse procedures, and workplace safety standards.
- Utilized operational performance metrics to improve productivity, quality, and team performance.
Education
Bachelors -
UNT
Denton05-2024
Skills
- Operations Management
- P&L Management
- Workforce Planning
- Labor Optimization
- Operational Excellence
- Continuous Improvement
- Team Leadership
- Performance Management
- Hiring & Recruiting
- Employee Development
- KPI Management
- Process Improvement
- Safety & OSHA Compliance
- ServSafe Standards
- Customer Experience
- Inventory Management
- Scheduling
- Cross-Functional Collaboration
- Strategic Planning
- Change Management
- Budget Accountability
- Microsoft Excel
- Workday
- UKG
- ADP
- Slack
Accomplishments
- 6+ years of progressive leadership experience across entertainment, hospitality, and logistics.
- Implement operational improvements that reduced average guest wait times by 10–15 minutes, increasing daily guest throughput by approximately 2,000 guests.
- Successfully led teams ranging from 12 to over 300 employees.
- Conducted 500+ interviews throughout my management career, supporting recruiting and hiring efforts across multiple organizations.
- Managed operations serving up to 13,000 guests per day while maintaining exceptional safety and customer satisfaction standards.
- Directed a $2.1 million restaurant business with full P&L accountability.
- Demonstrated success improving operational efficiency, reducing costs, increasing productivity, and enhancing the customer experience.
- Experienced in talent acquisition, workforce planning, leadership development, and cross-functional operations.
Timeline
Area Operations Supervisor
Universal Studios
02.2026 - Current
Attractions Lead
Netflix
09.2025 - 02.2026
General Manager
IHOP
11.2022 - 08.2025
Warehouse Team Lead
Nebraska Furniture Mart
08.2018 - 11.2022
Bachelors -
UNT