Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Mauermann

Lakewood Village, TX 75068-4324,TX

Summary

My experience as an Attraction Manager with Netflix and a Restaurant Manager at IHOP has shaped me into a well-rounded, results-driven leader who thrives in high-volume, fast-paced environments. I have successfully led and developed large teams, built strong workplace cultures, and maintained high standards for performance, safety, and guest satisfaction. By managing both complex live operations and traditional restaurant settings, I’ve learned how to balance efficiency, team development, and exceptional service under pressure.

I bring a hands-on leadership style focused on accountability, training, and continuous improvement. I don’t just manage teams—I invest in people, build systems that drive consistency, and lead by example to deliver results. Companies should hire me because I consistently create organized, high-performing environments where teams succeed, operations run smoothly, and customers have a top-tier experience.

Overview

8
8
years of professional experience

Work History

Area Operations Supervisor

Universal Studios
Universal Kids Resort, Frisco, TX
02.2026 - Current
  • Oversaw resource management, optimizing staffing levels for 100 employees to align with workload demands and projects requirements.
  • Facilitated commissioning testing and safety training for 13 roller coasters.
  • Assisted in conducting interviews for new hires. Supported recruitment events to attract potential candidates.
  • Implemented process improvements that enhanced guest experience and reduced wait times.
  • Conducted regular inspections of equipment to maintain functionality and safety compliance.
  • Supervised daily operations to ensure compliance with safety standards and operational procedures.
  • Coordinated team schedules to optimize resource allocation and improve workflow efficiency.
  • Trained new staff on operational protocols and customer service best practices.

Attraction Lead

Netflix
Netflix House, Dallas
09.2025 - 02.2026
  • Oversaw daily operations and performance for a large-scale, immersive live attraction based on a globally recognized IP.
  • Led, coached, and developed a team of 60+ performers, hosts, and operational staff, ensuring consistency, engagement, and guest immersion.
  • Designed and facilitated training programs focused on acting, character immersion, guest interaction, safety protocols, and operational excellence.
  • Supervised live performance quality, guest flow, timing, and show execution to ensure a seamless end-to-end experience.
  • Partnered with technical teams to oversee attraction technology, systems functionality, and troubleshooting
  • Proven ability to learn quickly and adapt to new situations.

General Manager

IHOP
Frisco, TX
11.2022 - 08.2025
  • Led daily operations, ensuring seamless service and customer satisfaction.
  • Streamlined inventory management processes to minimize waste and optimize supply chain efficiency.
  • Developed training programs for staff to enhance skills and improve service quality.
  • Implemented cost control measures, successfully reducing operational expenses while maintaining quality standards.
  • Oversaw scheduling, training, food safety, and operational standards.
  • Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.

Warehouse Team Lead

NFM, Nebraska Furniture Mart
The Colony, TX
05.2018 - 11.2022
  • Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on best practices for inventory management and order fulfillment.
  • Implemented process improvements that enhanced productivity and reduced operational delays.
  • Coordinated with cross-functional teams to optimize supply chain logistics and inventory accuracy.

Education

Business Administration And Management

Collin County Community College
Plano, TX
05-2024

High School Diploma -

Little Elm High School
Little Elm, TX
05-2019

Skills

  • Warehouse operations
  • Logistics management
  • Technology & System Oversight
  • Cross-Functional Collaboration Training & Performance Development
  • Strategic planning
  • Staff supervision
  • Inventory monitoring
  • Multitasking Abilities
  • Forecasting
  • Workforce planning
  • Staffing oversight

Timeline

Area Operations Supervisor

Universal Studios
02.2026 - Current

Attraction Lead

Netflix
09.2025 - 02.2026

General Manager

IHOP
11.2022 - 08.2025

Warehouse Team Lead

NFM, Nebraska Furniture Mart
05.2018 - 11.2022

Business Administration And Management

Collin County Community College

High School Diploma -

Little Elm High School