Brandon Maxey
Mount Juliet,TN
Summary
Results-driven central service manager specializing in inventory oversight and performance evaluation. Demonstrated success in enhancing operational efficiency through strategic initiatives. Expertise in developing and implementing training programs that significantly increase team productivity.
Overview
13
13
years of professional experience
Work History
Central Service Manager
Sunbelt Rentals
Hermitage, TN
01.2024 - Current
- Developed and implemented inventory management systems for accurate equipment tracking.
- Oversaw daily operations, improving service activity efficiency in equipment rental.
- Evaluated service performance metrics to pinpoint areas for improvement.
- Set clear benchmarks to maintain productivity and quality standards within the team.
- Partnered with sales team to guarantee alignment between customer requirements and equipment supply.
- Swiftly addressed customer complaints, ensuring sustained satisfaction levels.
- Generated comprehensive reports on service activities for review by senior management.
Service Manager
Sunbelt Rentals
Nashville, Tennessee
08.2022 - 01.2024
- Managed daily operations, ensuring efficient service delivery to customers.
- Developed service schedules to maximize resource allocation and elevate customer satisfaction.
- Prepared and managed service department budget, minimizing expenses to boost profitability.
- Developed and implemented service protocols to improve operational efficiency.
- Defined key performance indicators (KPIs) to assess team success and enhance productivity.
- Facilitated team meetings to address service issues and develop actionable improvement strategies.
- Trained staff on equipment usage and enforced safety protocols.
- Maintained professionalism under pressure, effectively diffusing tense situations.
Shop Forman/Squad Leader
United States Army
Wahiawa, Hawaii
10.2013 - 07.2022
- Supervised daily operations of maintenance and repair activities.
- Supervised maintenance of equipment and vehicles to ensure optimal performance.
- Trained personnel on safety protocols and operational procedures.
- Conducted briefings on safety protocols and mission objectives for team members.
- Coordinated logistics for equipment and supply management.
- Identified areas for improvement within the shop to increase efficiency levels.
- Evaluated team performance to identify areas for improvement and development opportunities.
Education
Some College (No Degree) - Power Generation
MIAT
Canton, MISkills
- Inventory oversight
- Performance review
- Budget oversight
- Training programs
- Efficiency optimization
- CRM strategies
- Key performance indicators
- Process improvement
- Regulation adherence
- Policy implementation
- Leadership and guidance
- Report generation
- Maintenance scheduling
- Quality control
Accomplishments
- Veterans Ambassador: Represents Sunbelt Rentals as a key point of contact for veteran employees, fostering an inclusive workplace culture, facilitating mentorship opportunities, and supporting professional development initiatives for military-affiliated staff.
Affiliations
- Cub Scout Den Leader: Facilitated weekly den meetings, organized educational activities for youth, and promoted character development, teamwork, and community service through structured programming and mentorship.
Timeline
Central Service Manager
Sunbelt Rentals
01.2024 - Current
Service Manager
Sunbelt Rentals
08.2022 - 01.2024
Shop Forman/Squad Leader
United States Army
10.2013 - 07.2022
Some College (No Degree) - Power Generation
MIAT