Brandon McClain
Atlanta,GA
Summary
Observant and Customer-oriented Property Claims Adjuster with seven years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs. Proficient in evaluating losses and interpreting local construction building codes and regulations. Adept at carefully reviewing claim information to avert fraudulent claims. Experience coordinating with other adjusters and professionals to assess damages.
Overview
11
11
years of professional experience
Work History
Trainer/Mentor
State Farm Insurance Company
07.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Gathered and organized supplementary material to support structured lessons.
Team Lead
State Farm Insurance Company
11.2020 - 04.2021
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Employee Claim Council Representative
State Farm Insurance Company
01.2018 - 11.2020
- Established and communicated goals, objectives and performance standards for three nationwide claim hubs.
- Promoted positive relationships between management and employees by working collaboratively to resolve varying issues affecting individuals in the department.
- Created programs, trainings, and competition based reward systems aimed at boosting departmental goals while increasing overall employee engagement and moral.
Inside Property & Casualty Claims Adjuster
State Farm Insurance Company
11.2016 - Current
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
Initial Loss Reporting Associate
State Farm Insurance Company
01.2016 - 11.2016
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Associate of Applied Science - Business Management
Georgia Piedmont Technical College
Clarkston, GA05.2015
No Degree - Business
Georgia State University
Atlanta, GASkills
- Claims Investigations
- Property Adjusting
- Customer Satisfaction
- Active Listening
- Estimating Software
- Interpretation Skills
- Eligibility Determinations
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Investigation Techniques
- Customer Care
- LexisNexis Accurint
Timeline
Trainer/Mentor
State Farm Insurance Company
07.2022 - Current
Team Lead
State Farm Insurance Company
11.2020 - 04.2021
Employee Claim Council Representative
State Farm Insurance Company
01.2018 - 11.2020
Inside Property & Casualty Claims Adjuster
State Farm Insurance Company
11.2016 - Current
Initial Loss Reporting Associate
State Farm Insurance Company
01.2016 - 11.2016
Associate of Applied Science - Business Management
Georgia Piedmont Technical College
No Degree - Business
Georgia State University
Similar Profiles
Raetina WilsonRaetina Wilson
Lead Call Center Rep at State Farm Insurance CompanyLead Call Center Rep at State Farm Insurance Company
Caroline RyanCaroline Ryan
Claims Associate - Auto at State Farm Insurance CompanyClaims Associate - Auto at State Farm Insurance Company
Christina BenitesChristina Benites
Claims Adjuster at State Farm Insurance CompanyClaims Adjuster at State Farm Insurance Company
SUSAN MUEGGESUSAN MUEGGE
Underwriting Auto Assistant at State Farm Insurance CompanyUnderwriting Auto Assistant at State Farm Insurance Company
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc