BRANDON MCCLANE
T-Mobile
Indianapolis,IN
13
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Results-driven sales manager with over 7 years of experience in product development, promotion, and optimization. Adept at building lasting client relationships through knowledgeable support and consistent service. Skilled in developing and implementing advanced marketing, prospecting, and merchandising strategies to achieve goals along the way.
Work History
Store Manager
5 Years 10 Months- Supported daily store operations to keep location running smoothly and maintain clean, safe environment for customers and employees.
- Completed inventory control, cash control, and store opening and closing procedures.
- Led daily store operations, ensuring consistent customer experience and service quality.
- Coached sales team on wireless plans, device features, and customer needs analysis.
- Coached associates on sales behaviors, product knowledge, and process adherence to strengthen store performance.
Assistant Manager
7 Years 10 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices for vehicle maintenance procedures.
- Trained team members on inspection, lubrication, and maintenance service procedures.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
Lube Technician
10 Months- Performed oil changes and fluid checks efficiently, ensuring vehicle readiness.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Inspected vehicles for leaks, wear, and other maintenance needs to enhance customer safety.
- Kept shop areas neat, clean, and free of safety hazards.
Sales Manager
1 Year 3 Months- Opened the store, closed the store as well
- Make cash deposits to bank every morning
- Activated Cell phones, Took bill payments, Monitored inventory.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Led sales team to exceed quarterly targets through strategic planning and training initiatives.
Store Clerk
3 Years 5 Months- Participated in and executed multiple functions of daily store operations including, but not limited to: inventory unload, bagging groceries, cleaning, store maintenance, stocking, and product displays
- Engaged in person-to-person customer service activities to ensure successful customer experience and satisfaction
- Worked collaboratively with management staff and co-workers to complete ad-hoc, in-store projects and tasks – often while meeting tight timelines
Education
High School Diploma
Skills
Strengthened customer satisfaction through attentive support and issue resolution.
Improved team performance through clear direction and day-to-day guidance.
Maintained accurate cash handling through careful transaction processing.
Supported strong operational outcomes through practical decision-making.
Reduced service disruptions through fast
effective problem-solving.
Improved staff consistency through organized supervision and support.
Supported efficient store performance through solid retail operations management.
Protected working relationships through calm conflict resolution.
Improved customer retention through accurate CRM documentation.
Supported better sales visibility through clear reporting.
Timeline
Store Manager
T-Mobile
01.2021 - CurrentRead More
Lube Technician
Valvoline Instant Oil
02.2019 - 12.2019Read More
Assistant Manager
Jiffy Lube
01.2019 - 2021Read More
Sales Manager
Metro by T-Mobile
10.2017 - 01.2019Read More
Store Clerk
Kroger
04.2014 - 09.2017Read More
T.C. Howe High School
High School Diploma
Read More