Joseph Roybal
CubeSmart Self Storage
Rio Rancho,NM
11
years of professional experience
To branch out into new professional landscapes and gain experience in a new sector.
Work History
Store Manager
10 Months- Led daily operations, ensuring optimal customer service and satisfaction standards.
- Managed inventory control processes, reducing discrepancies through systematic audits.
- Oversaw facility maintenance protocols, ensuring compliance with safety regulations.
- Enhanced operational efficiencies by streamlining workflow processes and procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Assistant
4 Years 2 Months- Executed daily operational tasks involving customer interactions during product deliveries.
- Supported customer satisfaction by resolving issues encountered throughout the delivery process.
- Opened store to initiate daily operations.
- Trained new driving staff on the operational procedures of the driver role.
- Reviewed reports to identify necessary daily preparations for optimal product output from the store.
- Trained new staff on customer service protocols and store operations for improved efficiency.
- Assisted in implementing promotional displays to enhance customer engagement and sales.
Head Driver
9 Years 11 Months- Daily operation tasks that involve customer interactions while delivering products.
- Maintaining customer satisfaction by alleviating issues that may arise during the delivery process.
- Managerial tasks such as opening the store for daily operations.
- Instructing new driving staff on operational flow of the driver position.
- Analysis of reports that dictate necessary daily preparation requirements for operational output of product from the store.
Education
High School
Graduated May 2007
Skills
Elevated customer experience through exceptional service delivery.
Achieved resolution of customer issues
enhancing overall satisfaction.
Strengthened customer relations
resulting in repeat business.
Maximized efficiency through adept multitasking and organization.
Streamlined store opening and closing processes for operational excellence.
Optimized cash management to support financial integrity.
Timeline
Store Manager
CubeSmart Self Storage
08.2025 - CurrentRead More
Store Assistant
Circle K
06.2021 - 08.2025Read More
Head Driver
Papa Johns
09.2015 - 08.2025Read More
Gadsden High School
High School
Read More