Terri Davis
Newark,NJ
Summary
Achieved high levels of customer satisfaction through dedicated service efforts. Leveraged quick learning capabilities to improve operational efficiency. Delivered consistent results by focusing on detail-oriented tasks.
Overview
25
25
years of professional experience
Work History
Store Manager
Cricket Wireless Authorized Dealer
Irvington, NJ
- Current
Store Manager
Greatness Wins
Short Hills, NJ
09.2025 - Current
- Managed daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff to enhance sales techniques and product knowledge.
- Analyzed sales trends to develop targeted promotions, increasing customer engagement.
- Implemented inventory management systems to reduce stock discrepancies and streamline processes.
- Developed employee schedules to maintain adequate staffing levels during peak hours.
- Resolved customer issues promptly, improving overall satisfaction and retention rates.
- Collaborated with marketing team to execute local advertising campaigns effectively.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Dress department Lead
Nordstrom
Short Hills, NJ
11.2024 - Current
- I am department lead I run a team of 4 I handling scheduling, stock ,fixtures , styling , customer service and Sales
Security Front of the house Supervisor
Green Thumb Industries
Paterson, NJ
04.2021 - 07.2024
- I began my career in production and was quickly promoted to head of house lead in which All building operations ran by me All Duties
Store Manager
Victra - Verizon Wireless Premium Retailer
Boonton, NJ
01.2020 - 04.2022
- All communications sales service and support store manager handled all duties team of 4
Wic Representative
Altice USA
Oakland, NJ
01.2019 - 01.2022
- Walk In Center Specialist.
Wireless Manager
OSL Retail Services Inc
Kearny, NJ
09.2020 - 06.2021
- Wireless manager of 3 locations
Assistant Manager
Altice USA
East Orange, NJ
02.2019 - 08.2019
- Wireless sales service and support
Field Manager II
Brookstone
Fairfield, NJ
12.2018 - 03.2019
- Contracted position
Kiosk Manager
Wireless Advocates
Wayne, NJ
04.2018 - 01.2019
- All duties
Inside Sales Representative/ Retention
DISH
Newark, NJ
04.2015 - 08.2018
Specialist
DISH
11.2017 - 01.2018
Store Manager
Cricket Wireless Authorized Retailer
Paterson, NJ
02.2015 - 04.2017
Front Desk Agent
Best Western Plus
Pompton Plains, NJ
08.2014 - 07.2016
- Guest relations experience
Communications Specialist
Best Western Plus
Wayne, NJ
11.2014 - 08.2015
- Responsibilities Customer Sales, Service, And Support
Communications Specialist
Arch Telecom
Livingston, NJ
12.2013 - 04.2015
- Responsibilities customer sales service and support Skills Used excellent customer service skills
Sales Consultant
macys
West Orange, NJ
11.2013 - 01.2014
- Responsibilities customer sales service and support merchandising and stock replenishing Accomplishments Great Customer Service Reconition Skills Used identifying all customer needs to complete sales
Front Desk Clerk/Receptionist
La Quinta
Fairview, NJ
12.2008 - 02.2010
- Responsibilities Customer service, check in and out, key management Accomplishments Outstanding customer recognition Skills Used Outstanding customer service and support
Data Support Specialist
att mobility
Paramus, NJ
10.2007 - 11.2009
- Responsibilities data sales services and support via call center remote access Accomplishments great selling skills learned Skills Used customer service skills to help provide outstanding Services
Retail Sales Representative
best buy
Paramus, NJ
02.2005 - 01.2007
- Responsibilities customer sales service and support stock and scheduling Accomplishments great customer service skills
Wireless Sales Consultant
best buy
Paramus, NJ
06.2004 - 02.2005
- Responsibilities wireless sales service and support stock and scheduling Accomplishments meeting all sales quota outstanding customer service recognition Skills Used outstanding customer service
Front End Supervisor
kmart
Clifton, NJ
05.2001 - 06.2004
- Responsibilities sales service and support stock supply ordering schedulling photo development Accomplishments becomIngram outstanding Supervisor
Education
Diploma - nursing
Vhm school of nursing
Hackensack, NJ12.2004
High school diploma - undefined
barringer senior high school
Newark, NJ12.2001
Skills
- Achieved high guest satisfaction ratings through effective team collaboration and service delivery Enhanced operational efficiency by implementing streamlined processes Fostered a welcoming environment that encouraged repeat business and positive reviews
- Demonstrated high proficiency in influence and negotiation techniques to achieve sales objectives
- Executed database management tasks, including data entry, maintenance, and optimization for improved performance and reliability
- Conducted candidate sourcing and screening processes to identify qualified applicants for various positions
- Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the creation of visually engaging presentations and organized data reports Delivered high-quality outputs that supported project objectives
- Achieved streamlined data management through proficient use of Microsoft Excel Enhanced reporting accuracy by developing comprehensive spreadsheets Improved team productivity by optimizing data analysis processes
- Achieved increased sales through targeted upselling strategies that improved customer experience Enhanced product offerings by identifying customer needs and recommending relevant solutions Drove revenue growth by fostering strong customer relationships and promoting additional services
- Achieved high customer satisfaction ratings through attentive service and product knowledge Increased sales by effectively managing product displays and promotions Cultivated a positive shopping atmosphere that encouraged customer engagement
- Managed staff performance and development to foster a productive work environment
- Achieved streamlined HR processes through effective HRIS management Enhanced data accuracy and accessibility, resulting in improved decision-making capabilities Fostered user engagement with HRIS tools, leading to increased operational efficiency
- Oversaw contract administration and maintained accurate records to enhance operational efficiency
- Cultivated and managed B2B sales opportunities, focusing on delivering tailored solutions to meet client needs
- Conducted thorough assessments of data trends and patterns to inform business strategies and optimize performance
- Achieved increased brand awareness through targeted marketing campaigns Enhanced customer engagement by implementing innovative promotional strategies Drove successful project outcomes by coordinating cross-functional collaboration
- Implemented HR policies and procedures to ensure compliance and promote a positive workplace culture
- Coordinated team efforts to provide effective service delivery and meet client needs
- Exhibited proficiency in language skills to support diverse client needs and improve service delivery
- Achieved improved recruitment efficiency by leveraging Taleo for candidate tracking Enhanced onboarding experience through effective use of Taleo's features Drove user adoption of Taleo, resulting in increased satisfaction among hiring teams
- Monitored and maintained ATS performance to ensure seamless integration with recruitment workflows
- Achieved improved operational efficiency through effective management of PeopleSoft system enhancements Delivered user training programs that increased system adoption rates Drove initiatives that resulted in enhanced data accuracy and reporting capabilities
- Achieved consistent production targets through effective team collaboration Enhanced product quality by implementing rigorous quality assurance protocols Streamlined operations to reduce waste and improve overall efficiency
- Developed engaging curriculum and activities to promote English language proficiency among students
- Achieved a consistently clean and organized environment, leading to improved employee satisfaction Elevated hygiene standards through proactive cleaning initiatives Fostered a culture of cleanliness that contributed to overall operational efficiency
- Achieved seamless document collaboration through effective use of Microsoft Word Enhanced team efficiency by implementing streamlined formatting techniques Improved user proficiency in document editing and formatting
Timeline
Store Manager
Greatness Wins
09.2025 - Current
Dress department Lead
Nordstrom
11.2024 - Current
Security Front of the house Supervisor
Green Thumb Industries
04.2021 - 07.2024
Wireless Manager
OSL Retail Services Inc
09.2020 - 06.2021
Store Manager
Victra - Verizon Wireless Premium Retailer
01.2020 - 04.2022
Assistant Manager
Altice USA
02.2019 - 08.2019
Wic Representative
Altice USA
01.2019 - 01.2022
Field Manager II
Brookstone
12.2018 - 03.2019
Kiosk Manager
Wireless Advocates
04.2018 - 01.2019
Specialist
DISH
11.2017 - 01.2018
Inside Sales Representative/ Retention
DISH
04.2015 - 08.2018
Store Manager
Cricket Wireless Authorized Retailer
02.2015 - 04.2017
Communications Specialist
Best Western Plus
11.2014 - 08.2015
Front Desk Agent
Best Western Plus
08.2014 - 07.2016
Communications Specialist
Arch Telecom
12.2013 - 04.2015
Sales Consultant
macys
11.2013 - 01.2014
Front Desk Clerk/Receptionist
La Quinta
12.2008 - 02.2010
Data Support Specialist
att mobility
10.2007 - 11.2009
Retail Sales Representative
best buy
02.2005 - 01.2007
Wireless Sales Consultant
best buy
06.2004 - 02.2005
Front End Supervisor
kmart
05.2001 - 06.2004
Store Manager
Cricket Wireless Authorized Dealer
- Current
Diploma - nursing
Vhm school of nursing
High school diploma - undefined
barringer senior high school