Brandon McCormick
Tolleson,AZ
Summary
Reliable Airport Operations Professional with over 7 years of experience in ramp operations and baggage handling. Delivered efficient workflow and accurate cargo placement through expertise in forklift operation and RF scanning. Committed to enhancing customer experience while ensuring compliance with safety procedures in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Agent (CSA)
Alaska Airlines
Bloomington, MN
01.2025 - 02.2026
- Assisted passengers with check-in, boarding, and customer service needs.
- Assisted Alaska Airlines guests with check-in, baggage, and boarding assistance.
- Provided professional service to passengers, enhancing overall customer experience.
- Explained Alaska Airlines baggage policies, fees, and travel documentation requirements.
- Handled baggage, operated equipment, and completed computer-based tasks.
- Executed GSC duties, ensuring smooth gate operations and effective aircraft support.
- Coordinated gate operations with ramp and flight crews, facilitating timely departures.
Ramp Agent
WFS
Bloomington, MN
12.2023 - 01.2025
- Loaded and unloaded aircraft cargo and baggage, ensuring timely departures for multiple airlines.
- Loaded and unloaded aircraft cargo and baggage for multiple airlines.
- Ensured accurate cargo placement and proper aircraft weight distribution.
- Operated forklifts, pallet jacks, tugs, belt loaders, and RF scanners.
- Maintained fast, safe, efficient workflow in high-pressure airport environments, supporting operational reliability.
Maintenance Technician
Volunteers of America
Anoka, MN
02.2023 - 11.2023
- Commercial independent-living facility
- Repaired appliances, plumbing, and building systems, enhancing safety and comfort in resident apartments.
- Installed and repaired drywall, light fixtures, and carpet, ensuring timely completion of maintenance projects.
- Executed painting, tile work, leak repairs, and routine maintenance, contributing to overall maintenance standards.
- Ensured safe, clean, and functional living environments for residents.
Prep Cook
City Works
Minneapolis, Minnesota
02.2021 - 05.2022
- Prepped ingredients for City Works scratch kitchen service.
- Chopped vegetables, meats, and herbs for daily menu items.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Portion-controlled sauces, dressings, and proteins using recipe standards.
- Ensured proper storage of food items to maintain freshness and prevent spoilage. properly in coolers and dry storage.
- Assisted cooks with batch prep and menu item setup.
- Stored food items properly in coolers and dry storage.
Manager
SSP America
Saint Paul, MN
01.2020 - 01.2021
- Managed daily operations, ensuring accurate cash handling and efficient food prep and cooking.
- Supervised employees, assigned tasks to optimize workflow, and maintained adequate staffing coverage.
- Supported training, team development, and customer satisfaction.
- Facilitated training and team development to enhance customer satisfaction.
Education
High School Diploma -
Christian Fenger Academy
Chicago, ILSkills
- Customer Support
- Check-in processes
- Baggage handling
- Gate management
- Ticketing Systems
- Ramp Operations
- Operational Coordination
- Warehouse Operations
- Forklift Operation
- Pallet Jack
- RF Scanners
- Conflict Resolution
Timeline
Customer Service Agent (CSA)
Alaska Airlines
01.2025 - 02.2026
Ramp Agent
WFS
12.2023 - 01.2025
Maintenance Technician
Volunteers of America
02.2023 - 11.2023
Prep Cook
City Works
02.2021 - 05.2022
Manager
SSP America
01.2020 - 01.2021
High School Diploma -
Christian Fenger Academy