Susan Dawson
Los Angeles,CA
Summary
Detail-oriented Customer Service Professional with experience in office administration and inventory management. Skilled in multi-line phone systems, enhancing client satisfaction and optimizing operations. Combines strong communication skills with hands-on experience to promote positive customer interactions and efficient workflows, driving team success and improving service standards.
Overview
21
21
years of professional experience
Work History
Customer Service Agent (CSA)
FedEx Express
Inglewood, CA
10.2017 - Current
- Provided exceptional customer service by addressing inquiries promptly, fostering a positive experience that enhanced customer loyalty.
- Efficiently address customer queries, ensuring timely solutions and enhancing satisfaction.
- Resolved customer complaints through effective communication and problem-solving, fostering customer satisfaction.
- Assisted customers with inquiries on shipping services and tracking, ensuring accurate and timely information.
- Streamlined administrative tasks to enhance office efficiency and decrease response time.
- Execute precise package handling, maintaining a high standard of accuracy and care.
- Utilize scanning technology to enhance package tracking, improving operational transparency.
- Executed procedures for processing shipping orders accurately. accurately using FedEx online systems.
Support Manager
Walmart
Los Angeles, CA
03.2009 - 09.2017
- Oversee front-end operations, ensuring efficiency and readiness for daily store activities.
- Strategically allocate staff to departments, promoting operational excellence and team productivity.
- Coordinated materials and resources for cashiers, streamlining workflow and improving customer service.
- Facilitated freight preparation for overnight teams, ensuring efficient stocking and store presentation.
- Trained new staff on register operations, fostering collaboration among team members.
Customer Service
Department of Public Social Service
Los Angeles, CA
06.2005 - 07.2006
- Delivered exceptional customer service, fostering positive relationships and repeat interactions.
- Handled multi-line phone systems to facilitate prompt and accurate communication with clients.
- Managed appointment scheduling to optimize office operations and elevate client satisfaction.
- Executed office tasks, including filing and faxing, to ensure organized and accessible records.
Education
High School Diploma -
Palisades High School
Pacific Palisades, CABusiness administration -
Los Angeles City College
Los AngelesSkills
- Customer service
- Effective Call Handling
- Communication skills
- Administrative support
- Office efficiency
- Workflow Optimization
- Data entry
- Microsoft office basics
- Data Analysis
- Team building
Timeline
Customer Service Agent (CSA)
FedEx Express
10.2017 - Current
Support Manager
Walmart
03.2009 - 09.2017
Customer Service
Department of Public Social Service
06.2005 - 07.2006
High School Diploma -
Palisades High School
Business administration -
Los Angeles City College