Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arisley Javier

Revere,MA

Summary

The airline industry is my passion. I am a resourceful and detail-oriented customer service professional with over 10 years of experience providing exceptional service to customers, and I take great pride and joy in providing exceptional service to travelers. I am also fluent in English and Spanish. I excel in delivering top-tier service with attention to detail and exemplary work ethic, enhancing customer satisfaction and operational efficiency. Skilled in passenger assistance and effective communication, consistently achieving positive outcomes in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Customer Service Agent (CSA)

Air Canada
Boston, MA
05.2017 - 01.2025
  • Servicing customers by performing check-in, aircraft boarding and deplaning, ticketing, luggage service, etc., with time efficiency, multitasking, and organization to ensure an excellent and clean operation.
  • Understanding passengers' demands and developing solutions. Diffusing any problematic situations with empathy.
  • Provide personal airline service to our Top Tier members, ensuring their travel needs are met with excellence, class, and efficiency.

Technical Support Sony Xperia Phones and Tablets

Convergys Corporation
Santo Domingo, Dominican Republic
07.2016 - 01.2017
  • Provide Technical support via phone for customers who own a Sony Xperia Phone or Tablet.

Passenger Service Agent (US Airways & Avianca)

Swissport Dominicana
Santo Domingo, DOMINICAN REPUBLIC
02.2009 - 07.2016
  • Provided assistance and related customer services at the ticket counter, gate, baggage areas, and concourse. Servicing customers by performing meet-and-greets, check-in, aircraft boarding and deplaning, ticketing, luggage service, making boarding and deplaning announcements, providing connecting flight information and directional assistance, dispatching and receiving flights, and treating passengers with courtesy.

Education

High School Diploma -

POMAVID
SANTO DOMINGO, DR
06-2008

Skills

  • Customer service
  • Ticketing operations
  • Passenger assistance
  • Conflict resolution
  • Time management
  • Technical troubleshooting
  • Effective communication
  • Problem solving
  • Attention to detail
  • Multitasking
  • Exemplary work ethic

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Agent (CSA)

Air Canada
05.2017 - 01.2025

Technical Support Sony Xperia Phones and Tablets

Convergys Corporation
07.2016 - 01.2017

Passenger Service Agent (US Airways & Avianca)

Swissport Dominicana
02.2009 - 07.2016

High School Diploma -

POMAVID

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Arisley Javier