Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brandon McDowell

Fayetteville,NC

Summary

Dynamic professional with a strong background in aviation maintenance from the US Army, excelling in problem-solving and teamwork. Proven ability to enhance CNC program efficiency and deliver exceptional customer service. Recognized for attention to detail and critical thinking, consistently achieving objectives in fast-paced environments.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

17
17
years of professional experience
1
1
Certification

Work History

15 Hotel

US Army
05.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Examining and conducting maintenance on the pneumatic and hydraulic systems of all Army helicopters.
  • Overseeing and executing maintenance on aircraft pneumatic and hydraulic systems.
  • Offering technical direction to lower staff.
  • Oversight of hazardous material management and storage.
  • Distinguished among colleagues for their capacity to adapt, acquire, and implement skills in demanding and high-risk task.
  • Database Administrator

CNC Programmer

Goldens Foundry
09.2018 - 05.2020
  • Develop guidelines for machinists and evaluate 3D CAD design schematics.
  • Input design specifications and modify machine cutting trajectories.
  • Develop and refine CNC programs to manufacture intricate parts and components.
  • Choose suitable tools, equipment, and materials for each task.
  • Engage with engineers and machinists to assess project specifications and address challenges.
  • Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
  • Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.

Dispute and Fraud Analyst

TSYS Total System Services
04.2015 - 09.2018
  • Surveillance and examination of transactions to detect anomalous activities
  • Examining fraud notifications and elevated cases
  • Formulating, executing, and sustaining fraud detection and prevention techniques
  • Employing sophisticated analytical instruments and software to forecast tendencies that may result in fraud.
  • Generating reports and delivering insights from data to facilitate decision-making.
  • Collaborating with law enforcement agencies as necessary.
  • Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
  • Enhanced the efficiency of fraud detection tools by refining risk parameters and thresholds.
  • Demonstrated commitment to continuous learning by attending industry conferences, participating in professional associations, and staying abreast of emerging best practices in the field of fraud prevention and dispute resolution.

Call Center Representative

American Home Shield Corporation
04.2014 - 04.2015
  • Addressing inquiries from clients through phone calls, emails, or other communication channels concerning their home warranty plans.
  • Responding to consumer inquiries, elucidating policies and processes, and endeavoring to resolve claims and related issues.
  • Confirming coverage, liaising with contractors, and pursuing claims to guarantee prompt resolution.
  • Maintaining current knowledge of corporate policies, procedures, and service offerings to proficiently help clients.
  • Guaranteeing that consumers feel acknowledged, comprehended, and content with the service provided by AHS.
  • Ensuring consistent communication to keep all parties informed about the status of claims and repairs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Commission Sales Associate

Max Fitness Elite
01.2012 - 04.2014
  • Achieving or surpassing sales objectives.
  • Introducing, marketing, and vending products/services to potential clients.
  • Establishing, cultivating, and sustaining favorable commercial and customer connections.
  • Engaging customer prospects via cold calling, networking, and social media.
  • Facilitating gym tours for prospective clients
  • Comprehending clients' fitness objectives and suggesting appropriate apparatus.
  • Executing product presentations to show the functionality of fitness apparatus.
  • Addressing consumer inquiries and grievances regarding fitness apparatus.
  • Delivering precise information regarding the device, encompassing its characteristics, advantages, and use.


Crew Member

Wendys Restaurant
03.2008 - 05.2011
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Grillmaster

Education

Bachelor of Science - Aeronautical Engineering

Embry-Riddle Aeronautical University
Daytona Beach, FL
12-2025

Skills

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Time management

  • Attention to detail

  • Critical thinking

  • Computer skills

  • Aviation Knowledge

  • Verbal communication

  • Calm under pressure

Accomplishments

  • Supervised team of 4 soldiers.
  • Completed numerous DART (Downed Aircraft Recovery) missions, all of which were successful.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Multiple AAM's (Army Achievement Medal)
  • Multiple COA's (Certificate of Accomplishment)
  • Norwegian Ruck March Badge

Certification

  • Licensed on Aviation Ground Support Equipment.
  • Licensed to drive Forklift.
  • Licensed to drive LMTV with trailer.

Timeline

15 Hotel

US Army
05.2020 - Current

CNC Programmer

Goldens Foundry
09.2018 - 05.2020

Dispute and Fraud Analyst

TSYS Total System Services
04.2015 - 09.2018

Call Center Representative

American Home Shield Corporation
04.2014 - 04.2015

Commission Sales Associate

Max Fitness Elite
01.2012 - 04.2014

Crew Member

Wendys Restaurant
03.2008 - 05.2011

Bachelor of Science - Aeronautical Engineering

Embry-Riddle Aeronautical University

Similar Profiles

CREATE PROFILE