Mayerling Treminio Feliciano
Lehigh acres,FL
Summary
Dynamic customer service professional with experience at McDonald's, excelling in conflict resolution and order accuracy. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS systems and dedicated to maintaining a positive environment, consistently delivering exceptional service during peak hours.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Fort Myers, Florida
08.2025 - Current
- Delivered prompt, courteous service to customers in a fast-paced environment
- Resolved customer concerns efficiently to ensure satisfaction
- Processed orders accurately using POS systems and handled payments securely
- Maintained a clean and welcoming environment to enhance guest experience
- Communicated clearly with team members to ensure smooth operations during peak times
Marketing Sales
Solomark Marketing Firm
Fort Myers, Florida
06.2025 - 07.2025
- Assisted with customer outreach and phone services
- Responded to basic customer inquiries and escalated concerns appropriately
- Collected and organized customer feedback to support marketing improvements
- Supported the development of materials aligned with customer interests
- Helped monitor online reputation and engagement metrics
Customer Service Team Member
Dairy Queen
Fort Myers, Florida
02.2023 - 03.2025
- Greeted and assisted customers with menu selections and special requests
- Handled complaints calmly and professionally to ensure a positive outcome
- Ensured all orders were accurate and delivered with a smile
- Provided consistent service during high-traffic hours with attention to detail
- Contributed to a friendly team environment focused on excellent customer care
Education
High School -
East Lee County High School
01.2026
Skills
- Customer conflict resolution
- Verbal and written communication
- Point of sale systems
- Fast-paced problem solving
- Team collaboration
- Attention to detail
- Order accuracy
- Social media communication
- Customer service
- Problem resolution
- Time management
- Data organization
- Sales support
- Willingness to learn
- Order management
- Basic marketing
- Drive-thru operations
- Positive company representation
- Teamwork and collaboration
Languages
4,2
Timeline
Crew Member
McDonald's
08.2025 - Current
Marketing Sales
Solomark Marketing Firm
06.2025 - 07.2025
Customer Service Team Member
Dairy Queen
02.2023 - 03.2025
High School -
East Lee County High School