Hannah Ryan
Cleveland,OH
Summary
Early-career server and crew trainer with strong guest service, POS operation, and multitasking skills. Known for training new hires, handling fast-paced service, and delivering accurate, professional support.
Overview
2
2
years of professional experience
Work History
Server/Crew Trainer
Flour Italian Kitchen
Moreland Hills, OH
01.2025 - 09.2026
- Maintained clean tables, stations, and dining areas during busy shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
- Effectively multitasked within fast-paced environment.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained entire FOH serving staff at the new Flour location in Brecksville, OH. I alone conducted the two day orientation. I also taught the new hires how to use Toast POS system by making mock orders for them to practice.
Server/Bartender
Kitchen Social
Westlake, OH
09.2024 - 05.2025
- Entered food and beverage orders accurately through POS system.
- Brought appetizers, entrees and drinks in timely order with attentive table service.
- Handled payments and checks with care and professionalism.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Welcomed regular guests by name at the restaurant entrance.
- Explained drink flavors and taste profiles to guide customers in ordering, improving overall beverage sales.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Mixed cocktails and poured beverages following bar recipes.
Server/Food Runner
The Cheesecake Factory
Westlake, OH
08.2024 - 01.2025
- Took accurate food and beverage orders using POS system.
- Suggested desserts, cocktails, and seasonal features to support sales.
- Handled guest concerns with calm service and clear communication.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
- Verified order accuracy with servers before running entrées and desserts
- Refreshed table settings and cleared used plates between courses
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
Education
Bachelor of Science - Psychology
University of Arkansas
Fayetteville, AR05-2012
Associate Degree in Nursing-RN - Nursing
Bryant & Stratton College
Parma, OH10-2026
Skills
- Multitasking Abilities
- Staff training
- Customer conflict resolution
- Responsible serving
- Adaptability skills
- Beverage inventory management
- Beverage pairing suggestions
- Effective communication
- Team collaboration
- Guest service
- Banquet events
- POS system operation
- Suggestive selling
- Performance coaching
- Problem-solving abilities
- Customer engagement
- Professional teamwork
- Menu memorization
- Professional demeanor
- Safe serving
- Alcohol service
- Product knowledge
- Training program development
- Upselling techniques
Timeline
Server/Crew Trainer
Flour Italian Kitchen
01.2025 - 09.2026
Server/Bartender
Kitchen Social
09.2024 - 05.2025
Server/Food Runner
The Cheesecake Factory
08.2024 - 01.2025
Bachelor of Science - Psychology
University of Arkansas
Associate Degree in Nursing-RN - Nursing
Bryant & Stratton College