Brandon Melvin
Clarksville, TN
Summary
Dynamic retail professional with extensive experience at JD Sports, excelling in customer service and inventory management. Proven track record in training and mentoring teams, enhancing performance, and implementing effective loss prevention strategies. Proficient at problem-solving and optimizing operations to drive sales growth and improve customer satisfaction.
Overview
16
16
years of professional experience
Work History
Store Manager
JD Sports
08.2023 - Current
- Led store operations to ensure high standards of customer service and product availability.
- Managed inventory levels, optimizing stock replenishment to reduce waste and improve efficiency.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented visual merchandising strategies to increase foot traffic and drive sales growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Lowes Home Improvment
09.2020 - 02.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Assistant Manager
Finish Line, Inc
03.2015 - 10.2019
- Oversaw staff performance evaluations, providing constructive feedback to foster professional growth.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Warehouse Coach
Payless Distribution Center
03.2010 - 12.2015
- Facilitated workshops on equipment operation, enhancing team proficiency in using warehouse machinery safely.
- Evaluated individual employee performance, providing constructive feedback aimed at enhancing skillsets while maintaining a professional tone throughout each interaction.
- Enhanced warehouse efficiency by conducting comprehensive training sessions for new employees.
- Collaborated with management to identify key performance indicators for evaluating employee progress and adjusting training programs accordingly.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Northmont High School
Clayton, OH06-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Inventory management
- Employee scheduling
- Payroll management
- Loss prevention
Accomplishments
- Exceeded monthly store sales plan four quarters in a row.
- Managed multiple stores that exceeded company expectations in annual shrink.
- Successfully completed manager development courses to enhance overall skills as a manager of the business and personnel.
Timeline
Store Manager
JD Sports
08.2023 - Current
Assistant Store Manager
Lowes Home Improvment
09.2020 - 02.2023
Assistant Manager
Finish Line, Inc
03.2015 - 10.2019
Warehouse Coach
Payless Distribution Center
03.2010 - 12.2015
High School Diploma -
Northmont High School