Brandon Mendoza
New Haven,CT
Summary
Hardworking Worker known for high productivity and efficient task completion. Possess specialized skills in time management, quality control, and safety compliance. Excel in teamwork, communication, and adaptability, ensuring smooth operation and project success.
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Diligent worker eager to take on challenging tasks and support the team. Bringing many years of experience. Safety-conscious and quality-minded, committed to ensuring efficient and effective completion of all assigned duties.
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders, and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Experienced professional skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational, and planning abilities.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
13
13
years of professional experience
Work History
Security Guard
Affinity Dispensary
New Haven, CT
01.2024 - Current
- Provided customer service assistance to staff and visitors in a professional manner.
- Reviewed security logs to ensure proper documentation was maintained.
- Enforced safety regulations and monitored access control points.
- Completed incident reports regarding violations of policies or procedures.
- Monitored closed circuit television systems.
- Provided escorts for employees entering and exiting the building after hours.
- Observed surveillance cameras for any suspicious activity or intruders.
- Answered questions from the public regarding facility rules and regulations.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Maintained order during special events such as concerts and conferences.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
- Administered first aid when necessary in accordance with training guidelines.
- Assisted with searches of personnel, vehicles, packages.
- Identified potential security risks and recommended corrective actions.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Issued visitor badges and access cards to authorized personnel.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Responded to alarms, emergencies, and disturbances.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned persons of rule infractions or violations and evicted violators from premises.
Security/Driver
Whitney Center
Hamden, CT
06.2022 - 05.2024
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Responded to medical emergencies before paramedic and law enforcement arrival
- Monitored access control systems and key code records for suspicious activities
- Guarded restricted areas to prevent unauthorized entry
- Documented security-related situations and submitted in-depth reports to superiors
- Verified photo IDs and tickets to allow guests passage
- Assessed fire detectors and alarm systems to prevent and address issues
- Completed incident reports to record security or loss prevention incidents
- Responded to accidents and administered first aid to individuals
- Safeguarded entrances using scanning equipment to keep lines moving
- Reported safety hazards for remediation response.
- Transporting residents to and from appointments and shopping.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Managed fuel consumption and expenses for vehicle operations.
Litter Driver
NYMGMA
New Haven, CT
02.2023 - 04.2024
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Reported any incidents involving the truck or its cargo to management immediately.
- Maintained accurate logs of vehicle inspections and repair status.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Assisted with loading and unloading freight when necessary.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Adhered to company policies and procedures related to safety and security standards.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Managed time efficiently when making multiple stops along designated routes.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Verified the contents of inventory loads against shipping papers.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Picked up clients from specific locations to transport and drop off at destinations.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
Security Receptionist
Advance Nursing Center
New Haven, CT
03.2022 - 04.2023
- Detected suspicious behavior and prevented illegal activity
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms
- Provided friendly and professional assistance to employees, visitors and customers
- Monitored building and property entrances and exits to detect intrusions and protect assets
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
- Protected company assets against theft or damage by conducting frequent building and grounds patrols
- Warned violators of rule infractions and escorted unauthorized persons off premises
- Investigated disturbances and used proportional and strategic responses to handle different types of issues
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
- Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Front Desk /Security Guard
Towers at Tower Lane (in New Haven)
New Haven, CT
01.2020 - 05.2022
- Detected suspicious behavior and prevented illegal activity
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms
- Provided friendly and professional assistance to employees, visitors and customers
- Monitored building and property entrances and exits to detect intrusions and protect assets
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
- Protected company assets against theft or damage by conducting frequent building and grounds patrols
- Warned violators of rule infractions and escorted unauthorized persons off premises
- Investigated disturbances and used proportional and strategic responses to handle different types of issues
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
- Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Greeted visitors, verified identification and issued visitor passes.
- Verified credentials of personnel requesting access to sensitive areas of the facility.
- Implemented emergency response plans in case of natural disasters or other crises scenarios.
- Provided information to guests about local attractions or facilities within the premises.
- Ensured that only authorized personnel had access to restricted areas.
- Conducted investigations into unauthorized personnel access incidents.
- Assisted in ensuring compliance with fire regulations by conducting periodic inspections of exits, stairwells and elevators.
- Monitored surveillance cameras and responded to security alarms.
- Assisted in enforcing company policies regarding access control and security measures.
- Issued parking permits for employees and monitored vehicles parked onsite.
- Coordinated with vendors for repairs or maintenance services related to security systems.
Security Guard
Clarion Hotel by Choice Hotels
Hamden, CT
09.2018 - 11.2019
- Secured personnel and premises by inspecting buildings and patrolling property
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Investigated reported incidents to protect company assets
- Warned persons of rule infractions or violations and evicted violators from premises
- Addressed problems quickly and reported clear information while working under minimal supervision
- Responded to medical emergencies before paramedic and law enforcement arrival
- Monitored access control systems and key code records for suspicious activities
- Guarded restricted areas to prevent unauthorized entry
- Documented security-related situations and submitted in-depth reports to superiors.
- Provided customer service assistance to staff and visitors in a professional manner.
- Observed surveillance cameras for any suspicious activity or intruders.
- Answered questions from the public regarding facility rules and regulations.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Conducted daily security patrols of assigned areas.
- Administered first aid when necessary in accordance with training guidelines.
- Assisted with searches of personnel, vehicles, packages.
- Maintained order during special events such as concerts and conferences.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Identified potential security risks and recommended corrective actions.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Issued visitor badges and access cards to authorized personnel.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Hotel Front Desk Supervisor
Clarion Hotel by Choice Hotels
Naugatuck, CT
10.2018 - 09.2019
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Cultivated professional relationships with guests, improving customer retention through coordinated service
- Arranged special accommodations for guests to enhance visitor experiences
- Facilitated successful front desk operations for high-volume hotel
- Input customer data into reservation systems and updated to reflect room changes
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates
- Managed team of front desk agents, supervising personnel in issue resolution
- Assisted guests at check-in, providing information on various services within hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Conducted regular audits of all front desk operations.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Handled cash registers and balanced daily receipts.
- Provided information about local attractions and events.
- Processed payments for services rendered at the front desk.
- Greeted guests and checked them in and out of the hotel.
- Trained new hires on procedures, policies, and customer service expectations.
- Participated in budget planning activities related to front desk operations.
- Answered telephone inquiries from customers in a timely manner.
- Reviewed guest feedback forms to identify areas needing improvement.
- Ensured compliance with all safety regulations and protocols.
- Resolved guest complaints in a professional manner.
Shuttle Driver
Comfort Inn and Quality Inn, by Choice Hotels
Stratford, CT
01.2017 - 10.2018
- Maintained safe driving habits to protect property and general public on roadways
- Answered questions and provided insight into local attractions and facility amenities
- Drove shuttle between [Location] and [Location] up to [Number] times per day
- Planned efficient routes and adjusted plans using GPS software and local road knowledge
- Secured cargo for transport with ropes, chains or covers
- Adhered to schedules and safety protocols to enhance transportation service
- Followed schedules and routes to maintain timely arrivals and departures
- Obeyed DOT rules and regulations and local laws to maximize safety
- Used navigation equipment and two-way radio while remaining focused on safety
- Followed safety procedures resulting in [Number]% fewer accidents
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Adhered to all safety regulations set forth by the Department of Transportation.
- Verified that all luggage was safely loaded onto bus prior to departure.
- Performed minor repairs on vehicles when necessary such as changing tires or replacing light bulbs.
- Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
- Reported any incidents or irregularities during shift to supervisor or dispatch team.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Notified dispatch of delays due to traffic or other conditions.
- Observed traffic laws and followed established routes and schedules.
- Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
- Checked tickets to ensure all passengers were authorized for travel.
- Assisted passengers with boarding and disembarking the shuttle bus.
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Conducted safety briefings to inform passengers of emergency procedures.
- Operated wheelchair lifts when necessary for disabled passengers' access onto bus.
Front Desk Agent
Quality Inn
East Haven, CT
02.2016 - 08.2018
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Answered telephones and greeted visitors to assist, answer questions and direct
- Posted charges, updated accounts and issued bills to departing guests
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Facilitated successful front desk operations for high-volume hotel
- Stayed current on local attractions and special events to help guests with entertainment options
- Showed off dining areas, pool, spa and fitness center to prospective and current guests
- Communicated safety processes and procedures with customers during emergencies.
- Addressed customer needs in a timely manner.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Maintained cleanliness of lobby area at all times.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Managed cash drawer responsibly throughout shift.
- Kept accurate records of guest transactions.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with check-in and check-out procedures for guests.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Processed payments accurately and efficiently.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Verified accuracy of room rates and other charges during check-in process.
- Provided excellent customer service while upholding company policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Cashier/Stocker Associate
Stop & Shop- Front end Department
New Haven, CT
01.2013 - 12.2015
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts and provided change
- Learned roles of other departments to provide coverage and keep store operational
- Verified customer age requirement for alcohol or tobacco purchases
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Answered customer questions and provided store information
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges
- Placed new supply orders to meet [Area of expertise] needs and expected customer demands.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Cashier/Stocker
Ocean State Job Lot
East Haven, CT
06.2012 - 12.2013
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Unloader Associate
Walmart
New Haven, CT
03.2011 - 07.2012
- Unloaded parcels from truck with care to avoid damage
- Handled packages safely while unloading and transporting
- Loaded and unloaded packages from loading dock to trucks
- Labeled packages and pallets to ensure efficient identification of items
- Adhered to workplace safety standards and OSHA regulations
- Assisted in navigating large loads to assigned areas
- Planned and followed most direct route to save time and mileage on company trucks
- Ordered and replaced warehouse supplies stock and hand tools.
- Provided excellent customer service when interacting with vendors or customers.
- Processed returns quickly and efficiently according to company policy.
- Verified shipment accuracy against shipping documents.
- Participated in physical inventories as needed.
- Organized and stacked product in designated areas according to size, type, style, color or product code.
- Unloaded freight from trucks and containers using pallet jacks, hand-trucks, and forklifts.
- Palletized goods for storage or transport utilizing shrink wrap machines and plastic banding equipment.
- Recorded all incoming shipments into the inventory management system.
- Staged products for put away in designated locations within the warehouse facility.
- Maintained an organized work area by sweeping floors, wiping down surfaces and removing debris from the dock area.
- Assisted with loading customer orders onto delivery vehicles while adhering to safety policies and procedures.
- Performed cycle counts on inventory items as requested by supervisor or lead personnel.
- Reported any discrepancies between shipped items and packing slips to supervisors immediately upon discovery.
- Operated a variety of material handling equipment such as conveyor systems, order pickers, reach trucks, power jacks and other related warehouse machinery.
- Utilized RF scanners to accurately record product information into the computer database.
- Followed proper lifting techniques when moving heavy items manually or with mechanical assistance.
- Inspected products for damages or defects prior to stocking shelves.
- Loaded and unloaded packages from loading dock to trucks.
- Handled packages safely while unloading and transporting.
Education
CPR Aed Certification - Medical Field
Heartsaver
North Haven, CT08-2023
Security/Guard Card - Security Field
Lbj Security And Training Consulting
East Haven, CT08-2023
Medical Assistance Certification - Medical Field
Stone Academy
West Haven, CT06-2017
High School Diploma -
Adult Education
New Haven, CT06-2015
Skills
- Criminal law understanding
- Firearms expertise
- Report Preparation
- Premises surveillance
- Reliability
- Security procedures knowledge
- Vigilant and watchful
- Patrolling
- Security operations
- CCTV Monitoring
- Crime Prevention
- Document Preparation
- De-Escalation Techniques
- Work ethic
- Incident Reporting
- Relationship building and management
- Alarm systems
- Traffic Control
- Access Control
- Reporting skills
- Detail orientation
- Personal security
- Radio communication
- Emergency Response
- Emergency Management
- Punctuality
- Surveillance
- Background Checks
- Workplace Safety
- English fluency
- ID Verification
- Verbal and written communication
- Staff Management
- Visitor management
- Vehicle inspections
- Threat Assessment
- Complex Problem-Solving
- Security Protocols
- Criminal Investigations
- [Language] Fluency
- Customer Service
- Truck unloading
- Inventory Stocking
- Maintenance understanding
- Materials Loading
- Equipment Operation
- Creativity and Innovation
- Supply Management
- Safety and compliance
- Restocking skills
- Crew support
- Production Assistance
- Preventive Maintenance
- Customer Relations
Job reference
•Eugene Myers - former supervisor/coworker- 203-795-4991 •Francisco Barbosa - former supervisor/coworker 203-747-0181 •Gil Galan - former supervisor phone number is 203-508-5541 • Mekhi Mccoter - former coworker phone number is 475-300-1723
Timeline
Security Guard
Affinity Dispensary
01.2024 - Current
Litter Driver
NYMGMA
02.2023 - 04.2024
Security/Driver
Whitney Center
06.2022 - 05.2024
Security Receptionist
Advance Nursing Center
03.2022 - 04.2023
Front Desk /Security Guard
Towers at Tower Lane (in New Haven)
01.2020 - 05.2022
Hotel Front Desk Supervisor
Clarion Hotel by Choice Hotels
10.2018 - 09.2019
Security Guard
Clarion Hotel by Choice Hotels
09.2018 - 11.2019
Shuttle Driver
Comfort Inn and Quality Inn, by Choice Hotels
01.2017 - 10.2018
Front Desk Agent
Quality Inn
02.2016 - 08.2018
Cashier/Stocker Associate
Stop & Shop- Front end Department
01.2013 - 12.2015
Cashier/Stocker
Ocean State Job Lot
06.2012 - 12.2013
Unloader Associate
Walmart
03.2011 - 07.2012
CPR Aed Certification - Medical Field
Heartsaver
Security/Guard Card - Security Field
Lbj Security And Training Consulting
Medical Assistance Certification - Medical Field
Stone Academy
High School Diploma -
Adult Education